A Gap Processing Time allows you to book another appointment while a service is being completed, enabling you to take on more bookings and maximize your schedule!
Example: Let's say you have a customer who has booked a hair and color service, and the service requires them to sit under a drier for 45 minutes. This is your gap processing time! Since the customer will not need any help during this time, you can book another appointment during this "gap."
To learn more about this feature, watch the video or follow the steps below:
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Navigate to → .
The default tab is the Services tab.
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Click a Service or select Edit from the Action menu (3 vertical dots) by any service.
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Scroll to the Performed by list and click Duration for any employee that performs this service.
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Add Gap Time:
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Click Add Gap Time.
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Edit Initial Duration, Gap (Processing), and Finish Duration.
Increase or decrease the duration for each using the +/- buttons to add or remove time in 5-minute increments, or type the number into each field.
Note
During the Processing time, the system will allow you to book another appointment, and customers will see this as available time on your online booking page.
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Click Apply.
The service now displays the Gap icon.
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Click Save to save the changes to the Service.
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When you book this service, you'll see the gap time reflected as space in the middle of the booked time for the entire appointment on the calendar.
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Remove Gap Time:
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Click in a Duration entry with a Gap time configured.
The Service Duration pop-up screen opens.
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Click Remove Gap.
This action removes the Gap time, closes the Duration pop-up, and returns you to the Service page.
Note
The total time that was allocated to Initial, Gap, and Finish durations are now added up into the Finish Duration and shown as the service Duration.
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Click Save to save the changes to the Service.
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