Depending on which appointment notifications you want to send and what notification methods your customers' prefer, up to three kinds of notifications via text message and/or email:
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Appointment Details: Provides the details of an appointment when it is booked.
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Confirmation Requests: Asks clients to confirm whether they will be at the appointment.
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Appointment Reminders: Reminds customers of an upcoming appointment and can be sent as a text and/or email.
Typically, a notification fails to reach the recipient when the contact information is invalid, incorrect, or if it has been marked as spam.
Related Article: Set Appointment Reminders and Notifications
To see if a customer received an appointment notification in Vagaro:
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Select Customers and select the customer's profile.
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Select the Appointments tab.
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Find the appointment in the list. Select the More
menu, and then select Timeline. The timeline provides more details about the appointment, including if a customer received an appointment notification.
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View the appointment's notification history.
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In Vagaro Pro: Select the More button, select Change Status, scroll to the bottom of the list of statuses, and select Appointment History.
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On the Web: At the end of the row of the appointment, select the More button, and then select Timeline.
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Check the history of notifications that were sent and their status. If a customer says they didn't receive a notification, check to see if the Action column shows "Failed." An "Open" status means that the customer has opened the email notification.
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To see the contents of the email or text message: select the icon above the Email and SMS links. To see the email or text notification, select Email or SMS to see the email or text notification.
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In Vagaro Pro: Select EMAIL or SMS below the message.
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On the Web: In the Action column, select Email or SMS.
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Comments
6 comments
Has this feature been removed? I cannot locate the feature in order to see if a customer received notification or not.
Hi Jayme,
This feature was not removed. What device are you currently using? The steps are a little different for mobile devices.
Thanks,
Jamie
Hi, Jamie, I figured it out. You cannot see the history when you click into the customer profile directly from the Calendar booking. I found the feature when I went to Customers > Select Customer > Select Appointments tab > then the 3 dots with the history shows. Also, I use a laptop.
Hi Jayme,
Good to hear you were able to find this feature. If you have any other questions, please feel free to reach out. I'm going to speak to our product team and see if we can have this option available when you click into a profile through the Calendar.
Thanks, Jamie
This is very helpful to know when a notification may have failed and not sent to a client, thank you for these instructions. Other than "fail" what does it mean when it says "open"?
Hi, Jenny. The "Open" status only applies to email notifications to tell you that customers have opened the email.
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