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My Calendar

Did My Customer Receive an Appointment Notification?

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6 comments

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    Jayme

    Has this feature been removed? I cannot locate the feature in order to see if a customer received notification or not.

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    Jamie Bennett

    Hi Jayme, 

    This feature was not removed. What device are you currently using? The steps are a little different for mobile devices. 

    Thanks,

    Jamie

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    Jayme

    Hi, Jamie, I figured it out. You cannot see the history when you click into the customer profile directly from the Calendar booking. I found the feature when I went to Customers > Select Customer > Select Appointments tab > then the 3 dots with the history shows. Also, I use a laptop.

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    Jamie Bennett

    Hi Jayme,

    Good to hear you were able to find this feature. If you have any other questions, please feel free to reach out. I'm going to speak to our product team and see if we can have this option available when you click into a profile through the Calendar.

    Thanks, Jamie

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    Jenny

    This is very helpful to know when a notification may have failed and not sent to a client, thank you for these instructions.  Other than "fail" what does it mean when it says "open"?

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    Kimberly Banow

    Hi, Jenny. The "Open" status only applies to email notifications to tell you that customers have opened the email.

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