Follow the steps below to pair your new credit card reader with your device.
What's in this article?
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Prerequisites (next)
Note
Vagaro's EMV reader is available for customers in the United States. For international customers, please see Using the WisePad3 Mobile with Vagaro Pro or Using the WisePOS E with Vagaro.
Before pairing, please take note of the following information:
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Even if you have an EMV reader, you cannot process credit cards without Vagaro's Credit Card Processing.
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Vagaro does not integrate with other payment processors. Non-Vagaro EMV readers will not pair with the mobile or web versions of Vagaro.
The Vagaro EMV Reader+:
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As of 3/13/2023, Vagaro has been shipping out the Vagaro EMV Reader+ to customers who purchase an EMV Reader or redeem the Free Credit Card Reader promotion.
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All Vagaro EMV Readers+ have a USB-C charging port and a QR code used to pair with the device.
Check the back of the device for a serial number. EMV Reader+ has CHB3 for the first four digits of the serial number.
The Vagaro EMV Reader:
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EMV Readers received before 3/13/2023 are older models; however, we still provide free troubleshooting for these devices.
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The Vagaro EMV Reader has a MicroUSB charging port and does not have a QR code on the back of the device.
Check the back of the device for a serial number. All Original EMV Readers (not EMV Reader+) have CHB2 for the first four digits.
There are two types of EMV hardware used for processing customer payments securely: the EMV Reader+ and the EMV Reader. If you ordered your EMV reader after 3/13/2023, you have the EMV Reader+. For more information on identifying which EMV Reader you have, see How Do I Know Which Reader I Have?
Do not pair your EMV reader through your Bluetooth settings.
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Turn on the reader by quickly pressing the power button.
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EMV Reader+: When powered on, the reader will flash blue and beep three times.
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EMV Reader: When powered on, the reader will flash Blue, Green, and Red.
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Navigate to the Checkout screen, then tap Connect.
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The option to select a Vagaro reader will display. Select EMV Reader.
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Vagaro Pro will begin searching for EMV readers nearby.
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If no reader is found, make sure that your EMV reader is turned on and is not paired to other devices.
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If your reader is still not found, please see the Troubleshooting the EMV Reader article or contact Vagaro Support.
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If a Vagaro Reader is found, ensure that the serial number on the back of the device matches the number onscreen.
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If the onscreen serial number does not match your device, tap Need Help? or contact Vagaro Support.
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If there is a second reader in pairing mode nearby and multiple devices are found, select the reader with the correct serial number.
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Tap Pair.
After pairing with your device, a Successfully Paired screen will display and return you to the Checkout screen. Please note that the Connect button has changed to Pay with Card. You can now tap Pay with Card to charge a customer. To learn more, see Charging a Credit Card.
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Select how you would like to pair.
Note
This step will not display if you have previously connected to an EMV Reader (CHB2) previously. If Vagaro Pro automatically starts looking for nearby devices, skip this step.
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Tap Scan QR Code with Camera
The animation below shows where to find the QR code on your device. Tap Continue when you've located the code.
Note
Depending on your mobile device, you may be prompted to "Allow Vagaro Pro to take pictures and record videos." Accept the prompt. If you do not, you cannot pair via this method.
You can now scan the QR code. Hold your phone about 12 inches away from your device to scan the QR code.
If your mobile device does not scan the QR code, tap Pair with Bluetooth.
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Or tap Connect with Bluetooth
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Vagaro Pro will begin searching for EMV readers nearby.
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If no reader is found, make sure that your EMV reader is turned on and is not paired to other devices.
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If your reader is still not found, please see the Troubleshooting the EMV Reader article or contact Vagaro Support.
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If there is a second reader in pairing mode nearby and multiple devices are found, select the reader with the correct serial number.
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A 6-digit code displays. Tap Copy Code or write down the code for later.
Then, tap Copy Code & Continue.
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A Bluetooth Pairing Request pop-up window displays. Paste or enter the 6-digit code into the text field, then tap Pair.
The pairing code can also be found on the back of the device. Example: BT Passkey: 123456.
Is This Step Different For You?
Keep in mind that your mobile device may have a different Bluetooth pairing screen.
After pairing with your device, a Successfully Paired screen will display and return you to the Checkout screen. Please note that the Connect button has changed to Pay with Card. You can now tap Pay with Card to charge a customer. To learn more, see Charging a Credit Card.
Navigate to the Checkout screen, then turn on your reader. Do not tap Connect again. The EMV reader will automatically connect to the last mobile device it was paired with.
When successfully paired, the Connect button will transform into Pay with Card.
When you connect a chip reader to a device, it assigns the reader to the business. If another business attempts to use that reader, they'll see a pop-up stating that the reader is assigned to another business. Please make sure that you unassign the reader before returning, selling, or giving away your EMV reader.
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Navigate to → .
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Tap the reader you want to unassign.
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If you haven't already, connect to the reader.
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Tap Unassign Reader to unassign the reader.
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Confirm the unassign action.
Firmware updates keep your EMV reader compatible and current with new media. To update the EMV reader, follow the steps below.
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Navigate to → .
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Tap an EMV reader assigned to your business.
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If you haven't already, connect to the reader.
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If a firmware update is required, the Install Now button will display. Tap Install Now.
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You'll be able to see the progress of the installation. Once installed, please reconnect to your EMV reader.
Note
If a new firmware update is available, the banner below will display.
Comments
5 comments
Can you use EMV reader with an iMac to process payment instead of current mag-swipe reader?
My reader will not pair with my device.
Jeannette, I would advise emailing our support engineers (support@vagaro.com) or calling our support line (1-800-919-0157, ext. 2). From there, we can do some troubleshooting.
Hi Lauren. You can use the EMV with any mobile device as well as a computer.
Can you use emv with Samsung chromebokk
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