How to Cancel a Class Session (On the Desktop Version)

A class is a session that an instructor provides for a group of participants or attendees. Examples of classes include Yoga, Boxing, and Martial Arts. You can add a Vagaro class that's already in your account by default or you can add a customizable class that's more unique to your business.

To cancel a class using the Desktop Version, follow these steps.

• Click Calendar at the top of the screen. 
• Select the class on the calendar. Then, click Cancel.
• Select Cancel only this occurrence to cancel the single session. Select Cancel the series if you would like to cancel all the remaining sessions for the attendees. Then click Cancel Class.  If the class was prepaid by the attendees, you'll be able to give a refund. 
• Enter a message you want to send to the customer. Click Add this to attendee(s)'s cancellation history to add the item to the customer's cancellation count. When you're finished, click Notify Attendee(s) to send a notification to the client regarding the updated status of the class.  

Let's get started!

1. Click Calendar at the top of the screen.

2. Select the class. 

3. Click Cancel. 

4. Select Cancel only this occurrence to cancel the single session. Select Cancel the series if you would like to cancel all the remaining sessions for the attendees. Then click Cancel Class. 

Here are some examples that illustrate canceling a series: 

Example 1: Let's say you're offering a Martial Arts class that has four sessions. If you select to cancel the recurring class beginning on the first session, this will remove all the remaining sessions for the attendees.

Example 2: Let's say you're offering a Martial Arts class that has four sessions. If you select to cancel the series starting on the second session, the system will remove the second, third and fourth sessions. 

5. If the class was prepaid by the attendees, you'll be able to give a refund. Click Refund. 

6. Click the Action drop-down menu that corresponds to the customer on the right side of the screen. Then click Refund. This takes you through the process of refunding the item as cash, a credit card, gift certificate or a package. Click this link for more information about the refund process: How to Refund a Transaction.

7. When you're finished refunding the clients, click Cancel Class. 

8. Enter a message you want to send to the customers. Click Add this to attendee(s)'s cancellation history to add the item to the customer's cancellation count. When you're finished, click Notify Attendee(s) to send a notification to the client regarding the updated status of the class.