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Delete an Appointment - Web Version

Comments

8 comments

  • Avatar
    Olga M

    Vagaro doesn’t allow employers to deny this feature to their service providers. Employees can easily delete appointments and steal from the company. The deleted appointments do not show up in daily reports. I didn’t receive notifications either. The fully I was able to trace the time and date each appointment was deleted & who deleted it. The employees, in my case would delete the appointments on their calendar, call the client and ask them to pay cash. SMH

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    Donna J

    Olga... there is an Access Level setting that will prevent employees from managing their own calendars. If you set "Control Own Calendar" to View only, the employee(s) that have that access level cannot make changes to their calendar entries. If you only need to restrict this ability to a single employee, you can create a custom access level and apply it to ONLY that employee.

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    Olga M

    Thanks for the response, I do want them to have access to their calendar but I don’t want them to delete appointments. I only want them to have the other options. Is that possible?

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    Donna J

    They'll have access, just won't be able to make changes. Otherwise, I'm sorry; it's an all-or-nothing setting. You could enter an enhancement request.

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    Megan Smart

    Does the client get a notification if we delete their appointment? I know they do when we cancel it

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    Jamie Bennett

    Hi Megan, the customer does not receive a notification if their appointment is deleted by you, only when it's cancelled. We recommend using the Delete feature if you make a mistake on your calendar and don't want to notify the customer.

    Thanks,

    Jamie

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  • Avatar
    Jenni Cloud

    Jamie,
    Is there a was to eliminate the deleted appointments from showing up on the client’s list of appointments? I have clients that like me to bring up that list to send them a screenshot of the upcoming appointments. It looks like a mess if every other one is a deleted appointment from when we altered a series.

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    Kimberly Banow

    Hi, Jenni. You can filter a customer's appointments by status in their Customer Profile on the Appointment tab. For additional details, you can refer to this article: https://support.vagaro.com/hc/en-us/articles/360021380053-Customer-Appointment-History.

    Regards,

    Kim.

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