Customer tipping is set up on the Checkout screen. Here, you can configure your tip settings, select your custom tip amounts, and add a tip to a transaction. Your checkout settings are saved to your device, not the business. If multiple service providers work at your business, they can all have different checkout settings. The amount of customer tips is based on the total price of all services and classes in the cart. Tips will not be calculated based on any products, gift cards, memberships, or packages added to the cart.
Note
If a service was discounted, the suggested tips shown to customers are based on the original price before the discount was applied.
Prerequisites: This feature is available for all Vagaro businesses.
To configure your tip settings:
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Go to Checkout.
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Open the Checkout Settings:
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Vagaro Pro App: In the top-right corner, select the Gear
icon.
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Web Version: In the bottom-right corner of the screen, select the down arrow
button, then select Checkout Settings.
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Select up to five Tipping Options that customers can choose from.
Tip
Select Don't Ask for Tip if you don't want to prompt customers to add a tip.
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Optionally, to prompt customers to sign a receipt for large purchases, toggle Require Digital Signature, then enter an amount for Require signature for transactions greater than.
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Select Save.
To manually add a tip:
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Go to Checkout or check out an appointment from the Calendar.
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Ensure you have a customer selected and that their shopping cart is ready for checkout.
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Select "$0.00" next to the Tip field.
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Enter a tip amount or select from one of the percentages. The Tip field will automatically update.
Note
There is no option to set a percent-based tip on a phone.
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Enter payment for the transaction, then select Checkout.
To add a tip for card payments:
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Go to Checkout or check out an appointment from the Calendar.
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Ensure you have a customer selected and that their shopping cart is ready for checkout.
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Charge the customer's credit or debit card. A tip and signature popup will be displayed.
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If applicable, ask the customer to sign the transaction and select from the preset tip options.
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Complete the transaction.
To add a tip for card payments:
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Go to Checkout or check out an appointment from the Calendar.
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Ensure you have a customer selected and that their shopping cart is ready for checkout.
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Process payment through a card on file or with a credit card reader. The Print Receipt popup will display after processing the card.
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In the popup, select Print Tip Receipt.
Important
This is a receipt for the merchant for documentation purposes. Do not navigate away from this page; this will cancel the transaction, and no payment will be collected.
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Have the customer write in a tip amount and sign the merchant copy of the receipt.
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Enter the written tip amount in the Customer Checkout popup. You can either select one of the pre-determined tip percentages or enter a Custom tip.
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Select Charge Card to finalize payment.
Comments
9 comments
After the update Vagaro did, my customers are now forced to leave a tip. I run a swim school and require full payment upon booking. Tipping is not as common as it is in a salon. Regardless, customers should not be forced to leave a tip to complete the registration process. There is no option for them to opt-out of leaving one and the only workaround is to turn the tipping option off completely.
Alia: I'm putting in a support request for you on this.
Donna
It would be great if there was an option to tip and if there was also an option that says no tip on the same screen
Even when the above steps are completed, it does not ask about tipping when a package is purchased or redeemed.
I second the above comment about adding a “no tip” on the tipping screen. I don’t want to turn tipping off completely. I want a way for clients to not tip if they don’t want to while still keeping the tip screen for those who do.
I REALLY wish there was a way to add the tip on after the customer taps or inserts their card. It is incredibly awkward with in person clients during the checkout process to hand them my phone for tap to pay when the tip screen is already up.
I sell membership through Vagaro which gives my members one free service every month. During the checkout, the total is $0 so it is not asking my members to sign or allow them to choose the tip %age option. Adding a tip manually is not a good customer experience, what are my options so I allow them to choose the tip %age instead of me calculating and typing it? I am using Vagaro Paypro Mini.
Issue with Tipping on Package Sales – Losing Revenue
I’ve noticed a major issue with tipping when clients purchase service packages in my booking system. Normally, at checkout, clients can select a 10%, 15%, 20%, or 25% tip, making it easy for them. However, when they buy a package (such as my "Buy 5, Get the 6th Free" offer), the tipping option doesn’t work—it just shows $0 regardless of what they select.
This is causing a significant loss in revenue, as clients often assume they are tipping but aren’t, and I’m missing out on hundreds of dollars per month. Since they are still purchasing services—just in bulk—I would expect the tipping function to apply as it does for single-service purchases.
Is this a known issue? Is there a setting I need to adjust, or is this a system limitation? If it’s a limitation, is there a workaround or an update planned to fix this?
Looking forward to your response. Thank you!
Please add a “no tip” option along with suggested tips on the tip screen. Explaining to my clients, “you may choose a tip amount or if not just press checkout” is very awkward.
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