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Customers Not Receiving Notifications and Reminders - Vagaro Pro app

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Donna J
  • Updated
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Follow the steps below to see why customers are not getting email and text notifications or reminders.

  • Make sure notifications and reminders are turned on in your settings

  • Make sure the customer has a valid email and phone number

  • Make sure that the notifications and reminders options are turned on in the customer's profile

The customer will be notified if you book an appointment on your calendar in your Vagaro account.

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Important

Remember, if customers book an appointment, class, or workshop on your online booking page, they will not receive a text notification. But they will see a message on the screen confirming that the appointment was booked.

Also, remember customers can only reply to email notifications. They can't respond to automated text messages because they come from a short code number.

Opt In to Vagaro Messages

If your customers are not receiving notifications, it's possible they've opted out of SMS messages from Vagaro. Customers can opt out of receiving messages by texting any of the following messages to this number: 89885.

  • STOP

  • STOPALL

  • UNSUBSCRIBE

  • CANCEL

  • END

  • QUIT

In order to receive appointment notifications, make sure your customer texts the following messages to 89885.

  • START

  • UNSTOP

  • YES

Customer Notification Settings

  1. Navigate to More → Settings → Email & Text Notifications.

    1_vpro_more_settings_2x.png
    vpro_settings_notif_2x.png

  2. Select the options to allow customers to receive the following notifications: Appointment Details, Confirmation Requests, and Appointment Reminders. Tap Save.

    vpro_set_notifications_2x.png

Turning on Notifications and Reminders in a Customer's Profile

  1. Tap Customers.

    vpro_customers_2x.png

  2. Select the customer.

    vpro_sel_cust_2x.png

  3. Tap Edit.

    vpro_cust_tap_edit_2x.png

  4. Enter a valid phone number and email. The customer must have a valid number.

  5. Toggle the SMS Text, Email, and Push Notifications options on (green) or off.

    vpro_appt_reminders_2x.png

  6. Tap Save.

Important Information for T-Mobile Users

T-Mobile customers who are not receiving text messages from Vagaro likely have the Message Blocking feature set on their accounts.

Message Blocking is a service that allows you to block messages to and from your phone. Thus, you can block incoming and outgoing text messages (SMS), picture messages (MMS), Instant Messages (IM), and emails.

If this is the case, click the following link to receive text messages from Vagaro: https://www.t-mobile.com/support/plans-features/message-blocking.

What if Customers Still Are NOT Receiving Notifications?

Instruct customers to look in their spam or junk folder. Also, ensure they have entered their information correctly in their customer profile.

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