Follow the steps below to see why customers are not getting email and text notifications or reminders.
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Make sure notifications and reminders are turned on in your settings
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Make sure the client has a valid email and phone number
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Make sure that the notifications and reminders options are turned on in the client's profile
Remember, if customers books an appointment, class, or workshop on your online booking page, they will not receive a text notification. But they will see a message on the screen confirming that the appointment was booked.
The client will receive a notification if you book an appointment on your calendar in your Vagaro account.
Also, remember customers can only reply to email notifications. They can't respond to automated text messages because they come from a short code number.
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Navigate to → → .
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Select the options to allow customers to receive the following notifications: Appointment Details, Confirmation Requests, and Appointment Reminders. Tap Save.
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Tap Customers.
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Select the customer.
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Tap Edit.
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Enter a valid phone number and email. The customer must have a valid number.
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Toggle the SMS Text, Email, and Push Notifications options on (green) or off.
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Tap Save.
T-Mobile customers who are not receiving text messages from Vagaro likely have the Message Blocking feature set on their accounts.
Message Blocking is a service that allows you to block messages to and from your phone. Thus, you can block incoming and outgoing text messages (SMS), picture messages (MMS), Instant Messages (IM), and emails.
If this is the case, click the following link to receive text messages from Vagaro: https://www.t-mobile.com/support/plans-features/message-blocking.
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