Follow the steps below to see why employees are not getting email and text notifications or reminders.
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Make sure that the Send notification to Employee option on the Email and Text Notifications page is On
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Make sure the employee's email and phone number in the profile are correct
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Make sure that the Email, Text, and Push Notification options in the employee's profile are on
Remember, if customers book an appointment, class, or workshop from the online booking page, they will not receive a text notification. But they will see a message on the screen confirming the booked appointment. The customer will be notified if you book an appointment on the calendar from the Vagaro account.
Important
Customers can only reply to email notifications. They can't respond to automated text messages because they come from a short code number, 89885.
Related Article: Employees not Receiving Notifications and Reminders - Web Version
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Navigate to → →
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Toggle the Appointment Detail, Confirmation Request, and Appointment Reminder notifications on (green.)
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After the HIPAA Compliant Notifications toggle, you can enter an optional message to include in appointment emails.
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Toggle Send Notification to Employee on (green) and tap Save to finish.
Note
Check that the email and phone number in the profile are correct and that the receive notifications option is turned on.
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Now go to → → .
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Find the employee and tap the Profile button.
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Make sure the email is correct.
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Enter the correct Mobile Phone number, selecting the phone's originating country.
Your selection of countries for use in the employee profile is limited to the countries where Vagaro has business clients.
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Under Notifications, toggle Email, Text, and Push Notification on (green.) Then tap Save.
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