To see why employees are not getting email and text notifications or reminders, follow the steps below:
- Make sure that the Send notification to service provider option on the Email and Text Notifications page is On
- Make sure the employee's email and phone number in the profile are correct
- Make sure that the Email, Text, and Push Notification options in the employee's profile are on
Remember, if a customer books an appointment, class, or workshop from the online booking page, they will not receive a text notification. But they will see a message on the screen confirming that the appointment was booked.
If you book an appointment on the calendar from the Vagaro account, the client will receive a notification.
Also, customers can only reply to email notifications. They can't respond to automated text messages as the messages come from a short code number, 89885.
1. Let's first confirm that we've enabled the option for employees to receive notifications in Settings. Click Settings at the top of the screen.
2. Select Email & Text Notifications on the left side of the screen.
3. Select the Send notification to service provider option at the bottom of the screen. Then click Save when you're finished.
4. Let's now make sure the employee's email and phone number in their profile are correct. We'll also enable the option for them to receive notifications and reminders in their Employee Profile. Click Settings at the top of the screen. Then click Employee Profiles.
5. Find the employee on the list. Then click the Profile button.
6. Make sure the email and phone number are valid.
7. Under Notifications, select each option so the employee can receive email, text, and push notifications when appointments are booked. Click Save when you're finished.