Articles in this section

See more

Employees Not Receiving Notifications and Reminders - Web Version

Avatar
Donna J
  • Updated
Follow

Follow the steps below to see why employees are not getting email and text notifications or reminders.

  • Make sure that the Send notification to service provider option on the Email and Text Notifications page is On

  • Make sure the employee's email and phone number in the profile are correct

  • Make sure that the Email, Text, and Push Notification options in the employee's profile are on

Remember, if customers book an appointment, class, or workshop from the online booking page, they will not receive a text notification. But they will see a message on the screen confirming the booked appointment. The customer will be notified if you book an appointment on the calendar from the Vagaro account.

Important

Customers can only reply to email notifications. They can't respond to automated text messages because they come from a short code number, 89885.

Related article: Employees Not Receiving Notifications and Reminders - Vagaro Pro app

  1. Click Settings.

    click_settings.png

  2. Click Email & Text Notifications.

    sel_email_text.png

  3. Select the Send notification to service provider option at the bottom of the screen. Then click Save when you're finished.

    send_to_svc_prov.png

    Note

    Check that the email and phone number in the profile are correct and that the receive notifications option is turned on.

  4. Click Settings and then click Employee Profiles.

    click_settings_emp_profiles.png

  5. Find the employee and click the Profile button.

    emp_click_profile.png

  6. Make sure the email and phone number are valid.

    check_email_phone.png

  7. Under Notifications, select each option so the employee can receive email, text, and push notifications when appointments are booked. Click Save.

    switches_and_save.png

Related articles

Comments

2 comments

Sort by Date Votes
  • Avatar
    Sara Kurpeski (not accepting new clients at this time)

    Still not receiving notifications when a client is checked in

    0
    Comment actions Permalink
  • Avatar
    Donna J

    Hi Sara... I looked at your account and looked at the "Push Notification History" report (Reports > Messaging/Billing > Push Notification History) and saw that some notices are going out. Not all of your employees have Push Notifications allowed, but I don't know whether that's the issue.

    I'm creating a support ticket for this issue, and you should hear from Vagaro support to help with this.

    0
    Comment actions Permalink

Please sign in to leave a comment.