Follow the steps below to see why employees are not getting email and text notifications or reminders.
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Make sure that the Send Notifications to Employee option on the Email and Text Notifications page is On
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Make sure the employee's email and phone number in the profile are correct
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Make sure that the Email, Text, and Push Notification options in the employee's profile are on
Remember, if customers book an appointment, class, or workshop from the online booking page, they will not receive a text notification. But they will see a message on the screen confirming the booked appointment. The customer will be notified if you book an appointment on the calendar from the Vagaro account.
Important
Customers can only reply to email notifications. They can't respond to automated text messages because they come from a short code number, 89885.
Related article: Employees Not Receiving Notifications and Reminders - Vagaro Pro app
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Navigate to → →
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Toggle the Appointment Detail, Confirmation Request, and Appointment Reminder notifications on (green.)
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After the HIPAA Compliant Notifications toggle, you can enter an optional message to include in appointment emails.
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Toggle Send Notification to Employee on (green) and tap Save to finish.
Note
Check that the email and phone number in the profile are correct and that the receive notifications option is turned on.
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Next, click Employee Profiles in the Employees section.
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Find the employee and click the Profile button.
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Check that the employee's email address is valid.
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Enter the correct Mobile Phone number, selecting the phone's originating country.
Your selection of countries for use in the employee profile is limited to the countries where Vagaro has business clients.
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Under Notifications, select each option so the employee can receive email, text, and push notifications when appointments are booked. Click Save.
Comments
2 comments
Still not receiving notifications when a client is checked in
Hi Sara... I looked at your account and looked at the "Push Notification History" report (Reports > Messaging/Billing > Push Notification History) and saw that some notices are going out. Not all of your employees have Push Notifications allowed, but I don't know whether that's the issue.
I'm creating a support ticket for this issue, and you should hear from Vagaro support to help with this.
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