Change Your Credit Card on File - for Clients of a Vagaro Business

Manage your payment information from the Vagaro App or ton Vagaro.com.

• Vagaro App (next)
• Vagaro.com

Vagaro App

When you are booking an appointment, after selecting a provider and appointment time, you can use the credit card on file with the business or select New Payment Method to add a new card.

1. Tap New Payment Method and the fields for entering card information are displayed.
   
2. Tap Book at the bottom of the screen when finished changing the card information.

When you change the card used in the app, your customer profile Card on File is updated in the business’s records, as well.

Vagaro.com

With the new (April 2021) Customer interface in the customer Web app, you have two ways to add, change, and manage your payment methods:

• Change/add card at checkout
• Payment Methods tab in your profile

At Checkout

After you’ve set up a service or class or put products in your cart and are ready to check out, you are offered a choice of credit cards associated with your Vagaro account.

The list will show the card currently on file with the business you’re booking with (highlighted in blue) and any other cards associated with other Vagaro businesses. It also offers a New Payment Method option.

Use a different card: When you select a different card from the list and finish booking the appointment, you also change the card on file with the business you just booked.

New Payment Method: Provide the usual credit card information (card number, exp month & year, CVV, zip code, and name), complete the booking to save. This also changes the credit card on file with the business you just booked.

Profile - Payment Methods

The new customer interface in the web application has all your options in a menu of tabs down the left side of your screen. Click Payment Methods to open.

The Payment Methods tab in your Vagaro web account shows all credit cards you have used with Vagaro businesses.

If a card is about to expire within the current month, you see a notice that counts down to the end of the expiration month.

If a card has expired, you see the Expired notice.

Use Add New Payment to open the standard credit card entry screen. Provide all the information to add a new card to your list and click Save Changes when you’re done.

From the detail for each card, you can do the following:

• See a list of what businesses have this as the card on file
• Delete the card
• Edit the card
• Change which card a business uses as the card on file
• Remove the card from the business

Delete Card – Delete this card from your account completely. You cannot remove a card that is being used for membership or package renewal, or for upcoming appointments that have been booked or held using the card.

When presented with the Unable to Delete Card screen, click Replace Card on File and select a different card from the list.

Edit Card – Opens the standard credit card entry form for you to fill in new information about the card. To fix an expiring or expired card, provide all the same card information and the new expiration date.

Change Card on File for a Business – Click the More menu by a business in the list for this card and select a different card from the list to use.

Remove Card from Business – Click this option to remove this card as the business’s card on file. You cannot remove a card that is being used for membership or package renewal, or for upcoming appointments that have been booked or held using the card.

When presented with the Unable to Remove Card screen, click Replace Card on File and select a different card from the list.