How to Charge a Cancellation Fee (On the Desktop Version)

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7 comments

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    Charles I

    Hi Carissa. Thank you for the feedback. I'm going to send this request to our management team. 

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    Donna J

    Hi Coreen: you certainly can make the cancellation a service, it just depends on how you want to handle it. I think services will end up showing in your calendar and some prefer to have it not show.

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    Miranda B.

    Hi Kari,

    Yes, but the Cancellation service would have to be included in the package for it to be redeemed properly. Or you can manually adjust the package to remove one visit from their number of visits.

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    Carissa Serylo

    Hi Coreen - Piggybacking off of Donna J. and agreeing that it depends on how you run your business. I believe that true metrics are important, so if I set up fees as a service then looking at how many services were completed overall would result in a false number. Extrapolating those "non-services" out from the reports/metrics is just more manual work for me. It's the same issue that I have with setting up fees as inventory. 

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    Coreen Huber

    What would be wrong with making the cancellation a service rather an inventory item?

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    Kari Wingo

    Is it possible to debit an existing package when charging this cancellation fee?  

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    Carissa Serylo

    I've been using this method for years and really wish there was another option to add fees in Vagaro outside of adding them to inventory. We have several upgrades and fees that we add as products and this completely throws off the reports when pulling numbers. It takes so much more work to have to back these numbers/figures out when having to provide actuals for cash flow projection/forecasting.

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