To charge a cancellation fee if a customer fails to make it to an appointment, follow the steps below when using the Desktop Version.
Charging a Cancellation Fee on the Desktop Version
1. Click Settings at the top of the screen.
2. Click Inventory on the left sidebar under Things We Sell.
3. Click Edit. Then click Add a Product.
4. Enter a barcode. You can also enter a title such as "Cancellation Fee. Click Next to continue.
5. Enter "No Show/Cancellation Fees" for the product name. You can also enter this as the description. Make sure to select a brand and product type as well.
Enter $0 or a random price under Selling Price. You can change the price when applying the fee on the checkout screen. Then enter a Quantity.
Click Submit when you are finished.
6. The product has been saved to the inventory list! You now can add it as a fee on the Checkout screen. Once you get to this screen, select the customer. Then select the Product option at the bottom.
7. Select the No-Show-Cancellation Fee you added. Then click Add Product.
8. On the right side, enter the fee in the Price field.
9. Click Checkout at the bottom-right corner of the screen after processing the payment.
Comments
7 comments
Hi Carissa. Thank you for the feedback. I'm going to send this request to our management team.
Hi Coreen: you certainly can make the cancellation a service, it just depends on how you want to handle it. I think services will end up showing in your calendar and some prefer to have it not show.
Hi Kari,
Yes, but the Cancellation service would have to be included in the package for it to be redeemed properly. Or you can manually adjust the package to remove one visit from their number of visits.
Hi Coreen - Piggybacking off of Donna J. and agreeing that it depends on how you run your business. I believe that true metrics are important, so if I set up fees as a service then looking at how many services were completed overall would result in a false number. Extrapolating those "non-services" out from the reports/metrics is just more manual work for me. It's the same issue that I have with setting up fees as inventory.
What would be wrong with making the cancellation a service rather an inventory item?
Is it possible to debit an existing package when charging this cancellation fee?
I've been using this method for years and really wish there was another option to add fees in Vagaro outside of adding them to inventory. We have several upgrades and fees that we add as products and this completely throws off the reports when pulling numbers. It takes so much more work to have to back these numbers/figures out when having to provide actuals for cash flow projection/forecasting.
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