How to Stop, Resume the Renewal of a Package

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    Charles I

    Hi Cris. Customers are not able to cancel the auto-renew option. This is something that is done by the business. 

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    Cris Aguilera

    Can customers cancel the auto renew on packages themselves?

     

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    Anna Pupysheva

    how to renew package earlier than a month?

    My customer bought a package of 5 visits and used them all and she wants to renew it earlier then month can I do it online or I need her card again to be swiped ?

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    Charles I

    Hi Anna. The auto-renew option is going to be specific to the charge frequency you selected for the package. So there isn't a way to have the package renew differently once you select the charge frequency. I will submit a feature request on your behalf. 

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