Forms are a great way to get feedback and collect more information about your customers! You can see trends in the responses you've received and use the search filter to narrow the list to responses that have a specific keyword.
Related Article: Create a New Form
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Click Forms.
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Find the form you published and click the Responses link in the Status column.
There are three different ways to see your results:
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You can view a Summary of the responses.
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You can see Individual responses.
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You can view the results in a Table format.
See the number of people who responded to a question or statement and percentages for each response.
Notice you can see the name of the respondent by hovering over the customer icon next to the response.
See individual forms submitted by customers.
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Click the drop-down Customer list to select a customer.
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Select a date under History to see a form that a customer completed on a that day.
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Select Details to view more information about a customer's most recently submitted form.
Selecting Details pops up a screen showing date and time of the response, the Device and IP Address that was used and the customer's Location.
Comments
6 comments
Strongly suggest for Notifications when forms are completed by clients/customers!!! Thanks
Thanks, Adriana... this is the kind of suggestion that is best submitted as a new feature request... link at the top of any support article page or: https://feedback.vagaro.com/forums/915991-feature-requests
Is there a way to receive the form responses via email to the employee? I'd like to review the responses when they've been submitted and a notification or email sent would be fantastic rather than having to go in and find the info.
Sorry, Danita, but no, it doesn't work that way right now. Another great suggestion, however. Please consider adding a feature request.
Is it possible to reply to the person who submitted the form, or edit the auto response?
Hi Jason... there's no automated response option for a submitted form. You could directly email customers who submit forms when you get the notification. Please consider making this a feature request!
Donna
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