IOUs are issued to customers who are unable to pay for a service on the day of the appointment. Once an IOU is created, it is added to a customer's profile and included in all IOU reports so you can collect payment at a later date.
To let customers pay an IOU during checkout, follow these steps:
1. Click Reports.
2. Select IOU.
3. Click the Noted By drop-down list to filter the report by the employee who created the IOU.
Enter a name in the search box for a faster search.
4. Click the Customer drop-down list to find a specific customer with an IOU.
Enter a name in the search box for a faster search.
5. Click the Status drop-down to filter the report by status.
6. Click Run Report.
7. Locate the IOU, click Action, and then Pay.
This takes you to the Checkout screen where you can process the payment.
8. Click Checkout after entering the payment for the IOU.
Comments
2 comments
Can I get a partial payment on the IOU? I want to set up a payment plan for a package and this seems to be the only solution.
Hi Jennifer. You can issue a partial payment as long as you issue the remaining payment as another form of payment, such as a cash, credit card, check, or gift certificate payment.
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