A gift certificate is a voucher that a client gives to another customer as a present. You can add a dollar amount or service to it and choose from a variety of pre-made templates and designs when creating and selling them to clients. To void a gift certificate, follow these steps.
Select Gift Certificates.
Click Run Report after applying filters.
Find the gift card on the list. Click the Action drop-down list, then select Void.
Enter the reason for voiding the gift card/certificate, then click Save.
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