How to Void a Customer Package

Packages allow you to sell future visits and sessions for services and classes. You can also set different auto-renew options, charging the client weekly, every four weeks, monthly, every two months, quarterly, yearly or after a set number of visits are completed.

To void a package in Vagaro, follow the steps below:

• Click Reports at the top of the screen.
• Select Packages on the left side of the screen.
• Click Run Report after applying the appropriate search filters.
• Locate the customer and the package. Click on the Action drop-down. Then select Void.
• Enter a reason for the void. Then click Save.

Let's get started!

1. Click Reports at the top of the screen.

2. Select Packages on the left side of the screen.

3. Click on the drop-down to select a specific package type you want to void. Remember you can't cancel a Voided package.

4. Click Run Report.

5. Locate the package and client. Click on the Action drop-down. Then click Void.

6. Enter a reason for the void. Then click Save.