How to Manage IOUs

IOUs are issued to clients who are unable to pay for a service on the day of the appointment. Once an IOU is created, it gets added to a client's profile and included in all IOU reports so you can collect payment at a later date.  

To run detailed reports on all clients who have been given IOUs, follow these steps: 

• Click Reports at the top of the screen. 
• Select IOU on the left side of the screen.
• Click Run Report after applying the appropriate search filters. 
• Click on the drop-down under Action to edit, void, or get a client to pay for an IOU. 

Let's get started!

Managing IOUs

1. Click Reports at the top of the screen. 

2. Select IOU. 

3. Click on the drop-down under Noted By to filter the report by IOUs created by a specific employee. Select ALL to include all employees in the report. 

4. Click on the drop-down under Customer to find an IOU issued to a specific client. Select ALL to include all customers in the report. 

5. Click on the drop-down to filter the report by status. 

6. Click Run Report after applying the filters you want to use. 

7. Once you run a report, you'll be able to:

• Edit, void, and get a client to pay for an IOU.
• See the date an IOU was created.
• See the Closed Date or date an IOU was paid or voided.
• View the person who created and stopped the IOU. 
• View the customer who was issued the IOU. 
• See any comments that were entered. 
• View the status.
• See the reason why an IOU was voided if it was canceled. 
• Export an IOU report to an Excel or PDF file. You also can print a physical copy. 

8. Click Add IOU to create a new IOU for a client. 

9. Click on the drop-down under Action to edit, void, or get a client to pay for an IOU.