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Issue an IOU as Payment

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4 comments

  • Avatar
    Monica Escher

    It would be great if customers could add a tip on an IOU. I haven't seen an option when having them pay an IOU and then when they use a credit card they don't have any way of giving us a gratuity. It also doesn't give us any way to swipe the card from the IOU, just to manually enter the card details. 

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  • Avatar
    Donna J

    Hi Monica... If you've added the tip on the checkout screen before you create the IOU, there's no need to add a tip when paying the IOU. Also, If your card reader is connected to your device when you start the checkout for the IOU, there will be an option to tap, dip or swipe a card (depending on the reader and card type you have).

    You could create a workaround by setting up some percentage-based fees to use in place of tipping on an IOU checkout. I made up one that I called "late tip-20%." When I added it to a test customer checking out an IOU, it added 20% of the IOU amount to the checkout.

    Please consider adding this as a feature request!

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  • Is there a way to permanently remove a voided IOU on your sales report? I did a test IOU to see what the process was like for the customer and it has now impacted my sales report. 

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  • Avatar
    Jamie Bennett

    Hi, 

    You can't currently remove or change information from the Sales Report. This ensures that all of our reporting is accurate, even if it contains your test information.

    Thanks,

    Jamie

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