To customize email notifications to include information such as cancellation policies, special requests, links to forms, promo codes, and directions to the business, follow these steps:
- Vagaro Pro app (next)
- Web Version
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Vagaro Pro app
1. Tap More at the bottom of the screen.
2. Tap Settings
3. Select Email & Text Notifications.
4. Select the Appointment Detail email notifications option. A green color means it's been turned on.
5. Enter the message you want your customers to see when they receive an Appointment Details email notification. For example, you can include a cancellation policy, a special request, directions to your business or any other updates you want customers to know.
6. Tap Save.
Web Version
1. Click Settings at the top of the screen.
2. Select Email & Text Notifications.
3. Select the Appointment Detail option.
4. Enter the message you want your customers to see when they receive an Appointment Details email notification. For example, you can include a cancellation policy, a special request, directions to your business or any other updates you want customers to know.
5. Click Save.
Comments
4 comments
Is there any way to set separate custom SMS or email messages for businesses that have various services? EG. Things to expect before the appt will vary depending on service
Christine: there is no way to do that with the standard appointment notification.
However, you can use email marketing (you have 1000 free messages/month) to set up "Campaigns" for your services. When it's time to send an appointment message, edit or duplicate the campaign, select the customer(s) and send.
Hope that helps!
Is there a way to have set up an automated email to go out for a new client when they book/request an appt/adds themselves to the waitlist?
Is there a way for an automated email to go out when an existing client books/requests an appt/adds themselves to the waitlist?
Like an automated welcome email that is filtered to go out upon the perimeters we set on the back end?
Hi Maranda:
Waitlists use automatic emails with some of the waitlist types to notify customers that an appointment is available for their selected service/time/provider. There's nothing to specifically target just NEW customers. You also can set an Appointment Detail notification when an appointment is booked.
See these support articles for more information:
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