To customize email notifications to include information such as cancellation policies, special requests, links to forms, promo codes, and directions to the business, follow these steps when using the Mobile or Desktop Version:
- Go to the Settings page. Then select Email & Text Notifications.
- Select the Appointment Details option. A green color means that it has been turned on.
- Enter the message you want your customers to see under Include this message in appointment emails.
- Press Save.
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On the Mobile Version
1. Tap More at the bottom of the screen.
2. Tap Settings
3. Select Email & Text Notifications.
4. Select the Appointment Detail email notifications option. A green color means it's been turned on.
5. Enter the message you want your customers to see when they receive an Appointment Details email notification. For example, you can include a cancellation policy, a special request, directions to your business or any other updates you want customers to know.
6. Tap Save.
On the Desktop Version
1. Click Settings at the top of the screen.
2. Select Email & Text Notifications.
3. Select the Appointment Detail option.
4. Enter the message you want your customers to see when they receive an Appointment Details email notification. For example, you can include a cancellation policy, a special request, directions to your business or any other updates you want customers to know.
5. Click Save.
Comments
2 comments
Is there any way to set separate custom SMS or email messages for businesses that have various services? EG. Things to expect before the appt will vary depending on service
Christine: there is no way to do that with the standard appointment notification.
However, you can use email marketing (you have 1000 free messages/month) to set up "Campaigns" for your services. When it's time to send an appointment message, edit or duplicate the campaign, select the customer(s) and send.
Hope that helps!
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