How to Block a Customer from Online Booking

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    Kirstin Belken

    So what does the client see if they are blocked and try to make an appt 

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    Charles I

    Hi Kirstin. The client is going to see an image that states that the business does not accept online booking. 

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    Sally DellaMonica

    Will a blocked client still be able to leave a review?

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    Donna J

    Hi Sally... I just tested this, and yes, a "blocked" client is only blocked from making future appointments. They can still leave a review for past appointments. I've updated the article to add this information.

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    Angela Jessie

    I am switching to Vagaro from my current system and would like to add clients that I have blocked in my current system into Vagaro to block them. If I input them and select block when adding them. Will they receive the welcome email?

     

    Update: I tested this out myself and it does send a welcome email. If there anyway around this because...well they aren't welcome lol 

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    Donna J

    Hi Angela... I'm asking around to support and product teams for an answer for you.

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    Donna J

    Here's one idea: see the article about importing customers: https://support.vagaro.com/hc/en-us/articles/204348170-How-to-Import-Customers-On-the-Desktop-Version-

    The Excel import option gives you a check box for sending the welcome email or not. You would still have to edit those "blocked" imported customers one-by-one to add back the block, but you wouldn't get the automatic email sent.

    It may be possible for our import team to move those "blocked" customers for you without the email and WITH the block in place. I'll let you know what I find out.

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    Annette T

    Is there a way to do a mass customer change to block all customers from booking on line as opposed to going into each customer individually?

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    Donna J

    Hi Annette... I was going to suggest that you turn off online booking at the employee level, but see that you already have done that and that customers cannot book online through your Vagaro page. So, I'm a little unclear on what you need. The short answer is that there is not a way to edit customers in bulk.

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    Donna J

    Angela, sorry I didn't get back to this issue sooner, but I'd wondered if our support team could help you... the answer is "sort of, maybe"...

    If our import team imports customers for you, they never send the Welcome email, so that's part 1 of what you need. While they can't set the block for online booking option for you, they could add a "general tag" to selected customers of "block" and then you would be able to filter a customer list on that tag and set the block online booking yourself.

    That seems to be the best we can do for you. Contact the import team if you want to look into this further.

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