How to Block a Customer from Online Booking

Take complete control over who schedules online appointments with your business! You can choose to:

• Block clients from booking completely (Block).
• Require business approval for each appointment (Require Acceptance).
• Allow a client to book without the need for approval (Allow).

Let's get started!

• Mobile Version
• Desktop Version

Mobile Version

1. Tap Customers at the bottom of the screen.

2. Enter the name of the customer in the Name, Phone, Email search box. Then select the client.

3. Tap Edit.

4. Select the Online Booking option. 

5. You have three options:

• Block - this completely prevents the customer from booking with your business. 
• Require Acceptance - this requires the client to request an appointment before booking it. 
• Allow - this allows the customer to book with your business. 

6. Tap Save at the top of the screen when you're finished. 

7. You can see the client's Online Booking Status in their profile. In the example below, the customer has been blocked.  

Desktop Version

1. Click Customers at the top of the screen. 

2. Select the client. 

3. Select the Profile tab.

4. Click Edit Profile.

5. Click on the drop-down under Online Booking. You have three options:

• Block - this completely prevents the customer from booking with your business. 
• Require Acceptance - this requires the client to request an appointment before booking it. 
• Allow - this allows the customer to book with your business.

6. Click Update after selecting the option you prefer. 

7. You're all set! The client's online booking status has been updated on the Profile page.