How to Block a Customer from Online Booking

Follow

Comments

7 comments

  • Avatar
    Kirstin Belken

    So what does the client see if they are blocked and try to make an appt 

    1
    Comment actions Permalink
  • Avatar
    Charles I

    Hi Kirstin. The client is going to see an image that states that the business does not accept online booking. 

    0
    Comment actions Permalink
  • Avatar
    Sally DellaMonica

    Will a blocked client still be able to leave a review?

    0
    Comment actions Permalink
  • Avatar
    Donna J

    Hi Sally... I just tested this, and yes, a "blocked" client is only blocked from making future appointments. They can still leave a review for past appointments. I've updated the article to add this information.

    0
    Comment actions Permalink
  • Avatar
    Angela Jessie

    I am switching to Vagaro from my current system and would like to add clients that I have blocked in my current system into Vagaro to block them. If I input them and select block when adding them. Will they receive the welcome email?

     

    Update: I tested this out myself and it does send a welcome email. If there anyway around this because...well they aren't welcome lol 

    0
    Comment actions Permalink
  • Avatar
    Donna J

    Hi Angela... I'm asking around to support and product teams for an answer for you.

    1
    Comment actions Permalink
  • Avatar
    Donna J

    Here's one idea: see the article about importing customers: https://support.vagaro.com/hc/en-us/articles/204348170-How-to-Import-Customers-On-the-Desktop-Version-

    The Excel import option gives you a check box for sending the welcome email or not. You would still have to edit those "blocked" imported customers one-by-one to add back the block, but you wouldn't get the automatic email sent.

    It may be possible for our import team to move those "blocked" customers for you without the email and WITH the block in place. I'll let you know what I find out.

    0
    Comment actions Permalink

Please sign in to leave a comment.