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Instagram Integration

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52 comments

  • Avatar
    Miranda B

    Hello All,

    Thank you for your patience as we have continued to work on this issue. We have been in contact with Instagram to resolve this issue, and they recently let us know about new changes they made to the Integration that should stop the error messages being received. After further testing we have found that the Integration is still not working properly and are again in contact with Instagram working on a fix.

    Once we have confirmation that the Integration is working properly I will post an update here.

    Thank you!

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    Liz

    I am having an issue with adding Vagaro to my business instagram. It does not give me the steps as it does in the pictures above. I do not have an option to add action. I have action buttons and when I go to that and click Vagaro it just takes me to the website. No option to add the url or anything. 

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    Donna J

    We're still working with Instagram to resolve this, and will update here when we have a resolution. We apologize for any inconvenience that this is causing.

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    Britni Griffin

    Vagaro is not listed as an option to add booking.  Please fix your Marketing site tab.

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    Donna J

    Hi Britni: I'm seeing the same thing when I try to add a Varago book button to a test "business." We're working on a resolution, but in the meantime, I suggest you enter a support ticket so you can more direct help from our team. Thanks!

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    Moriah Justin

    I am very upset that I went to add this book now which I had but changed the name and now the option is not there?? When will this be fixeD?

     

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    Brynn Jensen

    Hi, we currently are trying to add this to our instagram page but Vagaro is not popping up as one of our options on instagram. Any ideas on how to fix this?

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    Donna J

    We are still working with Instagram on a resolution to this problem, and will let you know when it has been fixed.

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    Lindsey Priester

    Yes, we keep hearing “we are still working with instagram”, but it’s literally been over a year. Someone’s not really “working” together with the other. And why do the other booking sites not seem to have this issue. I don’t know...

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    Gavyn Freeman

    Any updates on when this will be fixed? I started using Vagaro for my business with the sole purpose of Instagram booking. It has been months now.

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    Aaron AJ Turner

    I have figured out how to do it! Go to your integrations settings and integrate and do the authorization with FaceBook, a few minutes later go to Instagram > Edit Profile > Action Button and it will show Book Now w/ Vagaro already setup. Hope this helps!

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    Donna J

    It is FIXED! I just tried it on a test account in Instagram and, indeed, the Vagaro booking button is there to add.

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    Salon Account

    We've gotten all the way to step 5, but we keep getting an "ERROR Business Cannot Be Found" "we were unable to locate any business from your vagaro booking account"

    I've signed in using our account owner sign in info and it still says this? any way to help that?

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    Donna J

    I created a support ticket for your issue. 

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    Trevon

    Can you all please allow those of us with Creator accounts to be able to connect?

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    Taylor Cohen

    I am currently integrated with Facebook and still not able to add the booking button to IG. Please advise. Thanks!

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    Donna J

    Taylor: I put in a support ticket for your issue.

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    Donna J

    Trevon: It looks like "Creator" account is a Facebook or Instagram construction and not something that Vagaro has control over. Please contact Facebook for support on this.

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    Allison Mullins

    Still does not work directly through Instagram, just signs you into vagaro to book an appointment when you try to link. I figured it out through my Facebook page but I how have a colleague trying to set it up via Instagram and does not have Facebook to do it the way I did it.

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    Donna J

    I created a ticket for this issue.

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    Jillian Spear

    I have the same issue as Allison’s colleague. I do not have a Facebook page to hook up to my professional Instagram page and I cannot add the ‘book now’ button.

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    Donna J

    I also created a ticket for this issue.

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    Kirstin Belken

    Hey there! We have connected through Business Manager, however, the profile still shows "Action Buttons: None Active". When you tap on it, it clearly shows "Book Now: Vagaro Booking". Are we missing one final step? The profile is @Kissed_Peach_Wax_Saloon.

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    Donna J

    Kirstin: I created a support ticket for this for you. Sorry I don't have an instant answer.

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    Tara Owens

    Still can't seem to get this to work, I go through the steps and then i get the error message "The time zone Etc/GMT10 currently associated with your website isn't supported on Facebook. Contact Vagaro Booking for support"

    .. anyone seen a fix for this yet?

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    Donna J

    Tara: I tried to recreate your issue and couldn't, so I created a support ticket for you.

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    Raylene Cravens

    We have mulitple employees that use our vagaro to book their appointments and none are abel to get the book now button on their instagram. I have logged them in from the owner account, which allows them to log in and it says "succesfully added button" but no button will show to book. 

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    Donna J

    Raylene... I've put in a support ticket for you for this issue... These Instagram problems are so diverse that there's no "one step" solution. Thanks for letting us know. And, if anyone in the community reading this has seen and resolved a problem like this... send us a comment! Help your fellow Vagaro users with your experience. Thanks!

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    Marco Bertoldi

    I have two locations on Vagaro. On the booking widget both are listed. However in Instagram it will only link to one or the other, so clients can only book at one location via Instagram. Is there a way to fis this issue?

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    Cyan James

    Hi, i’m having the same issue as everyone else.. I select “Vagaro” from their options and once signed in it just looks like I’m signed in as a client on the home page.

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