How to Update Your Bank and Merchant Information

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    Matt Wiltfong

    There’s no answers on your site about how to switch from small merchant to large merchant. When you first start a business, you estimate your volume. Sometimes you under estimate like I did. I expected under $4000 in credit card transactions but it’s actually well over.

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    Charles I

    Hi Matt. To switch to the large merchant plan, send a request to support@vagaro.com. Our merchant department can work with you from there. 

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    Victoria White

    hello- I do not have the option to "edit" my merchant info (step 5)....although I see everything else, there is no edit button and I would like to change my bank account information.

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    Donna J

    Hi Victoria... I did some research with the help of our support team, and I found out that there is a known problem with some accounts not displaying that Edit button. It is being worked on, but I'll create a ticket from your comment, so your issue is added to the others. You should hear from support once they've fixed the problem. Thanks!

    Update: We have temporarily disabled the edit function. To make changes right now, please contact support. (I've created a ticket from your comment. Support should contact you soon.)

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    Sara Wyrick

    Hello, I am having the same issue as Victoria White. I am unable to change the website associated with my merchant account. 

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    Christine Bailey

    Hi I don't even have a merchant accounts option when i click on my initials it's just
    My profile
    Business profile
    Billing information
    Billing history
    Purchased products
    Cancel subscription
    Open at login
    Logout

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    Donna J

    Hi Christine: I checked your account, and *I* see Merchant Info in the list, so I'm not sure why you're not. I created a ticket for this issue and someone from our Support team will be in touch with you.

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