Memberships allow you to apply discounts to multiple services, classes, and products at once. You can also offer discounts based on a set number of visits and set specific auto-renew options.
When a renewing membership payment fails, Vagaro will attempt to retry the customer's card two times after the initial failure.
Sunday: Renewal fails. Membership status changes to "inactive," and the customer can't use their membership visits.
Tuesday: Vagaro attempts to charge their card again. If the payment goes through successfully, the membership status changes to "active." If the transaction fails on Tuesday, the membership will remain "inactive."
Friday: Vagaro attempts to charge the card again. If it fails, the membership will remain inactive until manually reactivated by the business.
To update a membership you've created in Vagaro, follow the steps below.
Navigate to→ → .
Find the membership you want to edit, click the Action (3 vertical dots) menu, then select Edit.
The More menu also provides options to pause auto-renew for all customers with the membership, duplicate the membership, deactivate it (it will continue to be active for current members but no longer can be sold to new customers,) delete it, and see the history.
The edit screen contains all the membership elements configured when creating the membership. See Create a New Membership for complete information.
The only field you cannot change is Charge Frequency. Once a membership is created, you can only make changes to Charge Frequency when selling a membership through your Checkout process.
Click Save when you've made your changes.
This screen displays when trying to edit a membership that's already been sold to other clients.
Select Apply changes only to future members if you want the change to affect customers who purchase the membership in the future.
Select Apply changes to existing members and future members if you want the changes to affect current customers who are part of the membership and clients who buy the membership in the future.
Click OK when you're finished.
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