Give points to customers as an incentive to purchase more from your business. Customers can collect points when purchasing classes, services, products, memberships, and packages. Then they can use points to get free services, classes, and products.
Example: Let's say we want to reward a customer with a free service after ten purchases. You can enter "10" for the Points Given and "100" for the Points Redeemed for that service. Here, we are giving a customer 10 points each time they purchase that item, and once they have 100 points, they can get it for free.
To assign points to services or classes, follow the steps below. If you do not want to use points, enter "0" for points given and points redeemed.
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Vagaro Pro app (next)
Related Article: Using Points - Web Version
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Navigate to → → .
Note
On the Vagaro Pro app, you must open each employee profile and edit their service offerings individually to change the points given and redeemed. If you go directly to → → and change points for a service, you are ONLY affecting the currently signed-on employee.
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Scroll to find an employee, and tap the Services button under their name.
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Tap the Services or Classes option.
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Tap the service to add points, then tap Edit.
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Scroll down to the Points Given and Points Redeem options and enter or edit both.
Example: Customers will receive 50 points each time they purchase the service with this employee. Once they collect 500 points, they'll be able to use points to get that service for free.
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Tap Save.
Repeat for each service provider as you need.
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Navigate to → .
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Select the Services or Classes tab, click the Action menu (3 vertical dots) by a service or class, and click Edit.
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Scroll down to the Performed By table and add points per employee that offer this service.
Fill in Points Given and Points Redeem for each employee.
Example: Customers will receive 50 points each time they purchase the service with these employees. Once they collect 500 points, they'll be able to use points to get that service for free.
Click this link to learn how to use points: Using Points - Web Version.
Customers can use accumulated points when shopping on the online booking page.
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Customer booking - shows how many points are needed to receive free service. |
Customer booking - shows points applied to selected service. |
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Comments
11 comments
Is there a way for clients to still receive points if we book the services for them? We have many clients who re-book with us after checkout instead of doing it themselves and I have noticed not all of them are receiving points.
I would love to know this too!
Hi Melissa and Amanda,
Points are only assigned to a Client's profile after they have been checked out for a Service, not when booking or re-booking unfortunately. If you want to ensure they are receiving their correct number of points, you will want to make sure that you check out their Appointments on the Checkout screen, even if you did not process their payment using Vagaro.
I’m having an issue with points only being given to some people at checkout. I’ve made sure that I have points applied to each service and it still will only apply to some people- even people receiving the same service that the points worked with for other people. I can’t figure out what I’m doing wrong.
Bailee... I created a support ticket for this issue. I looked around your account and can't see anything wrong, but I'm not as knowledgeable as our support agents. Hoping that one of them can help you figure it out!
Is there a way for clients to use points to pay for part of a service, rather than only being able to get a free service? For those of us who provide larger dollar value services, this needs to be a thing.
Hi Tracy:
No, the system doesn't provide a way to do this. Two things to suggest: Look at the New Feature Requests pages. There are lots of suggestions relating to points, which you could upvote to endorse.
I can think of a manual workaround that's not ideal, but could let you do something like this now:
You can add a discount or even change the price of a service on the checkout screen. You can see the points balance of each customer when you're checking them out, as well. You could add a discount based on a set number of points to the checkout and then, in the Customer Profile screen, edit their points to deduct the number "used" for the discount.
Certainly not ideal, I understand. And I'm not sure how to make that work with a customer directly booking online (you can still use your checkout to complete their purchase.)
I just ran a test service with my points on 2 different techs. It looks like clients only receive points if they rebook with the same tech? I'm trying to set up a couple of services with all techs (each booking regardless of tech they receive points for the same service)?
Hi Jessica, I created a ticket for this issue and you'll be contacted by our support folks. I just don't know the answer to this one! Sorry.
Hi Donna...I am looking for some points exapmples...do you have a cheat sheet or something similar? I'd like some tips on how many points to give on services and products as well as redemption values. Thank you!
Hi Kim...
We don't currently have a cheat sheet on how many points to give customers; however, that is something we can look into in the future. As a general suggestion, point amounts are whatever you want them to be! Do you want to create incentives for customers to make larger purchases? Then, maybe give more points for more expensive items. If you want customers to redeem their points less frequently, increase the points redeem amount for services and classes. Do you want to reward your regular customers? Decrease the points redeem value for popular items. There are many ways you can set up your points system; no business is the same in this aspect! Hopefully, this helped. Let me know if you have any more questions.
Thanks,
Jamie
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