Points are given to customers as an incentive to purchase more items from the business. Clients can collect points when booking classes and services or purchasing products, memberships, and packages. They then can use points to get items for free once they reach a specific point total, set by you.
Example: Let's say we want to reward a customer with a free service after 10 purchases. You can enter "10" for the Points Given and "100" for the Points Redeemed for that specific service. Here, we are giving a customer 10 points each time they purchase that item and once they reach 100 points, they can get it for free.
To assign points to services, follow the steps below. If you do not want to use points, you enter "0" as the value for the points given and points redeemed.
Related Article:
Let's get started!
Mobile Version
1. Tap More.
2. Tap Settings.
3. Tap Employee Profiles.
4. You'll have to add points to services for each employee. First, find the employee. Then, tap the Services button.
5. Select the service you want to add points to.
6. Tap Edit.
7. Enter the Points Given as well as the Points Redeem. In the below example, customers will receive 50 points each time they book the service with this employee. Once they collect 500 points, they'll be able to redeem the service or get it for free.
8. Tap Save at the top of the screen.
Using Points
Click this link to learn how to use points: Using Points in Vagaro.
Desktop Version
1. Click Settings.
2. Click Service/Class Menu.
3. Select the Services option from the top. Find the service. Click the three dots. Then select Edit.
4. Enter the Points Given as well as the Points Redeem. In the below example, customers will receive 50 points each time they book the service with those employees. Once they reach 500 points, they can redeem it or get it for free. Once you're finished, click Save. You're all set!
Now customers can use points from the store location and when shopping on the online booking page. Click this link to see how to use points from the store location.
Comments
7 comments
Is there a way for clients to still receive points if we book the services for them? We have many clients who re-book with us after checkout instead of doing it themselves and I have noticed not all of them are receiving points.
I would love to know this too!
Hi Melissa and Amanda,
Points are only assigned to a Client's profile after they have been checked out for a Service, not when booking or re-booking unfortunately. If you want to ensure they are receiving their correct number of points, you will want to make sure that you check out their Appointments on the Checkout screen, even if you did not process their payment using Vagaro.
I’m having an issue with points only being given to some people at checkout. I’ve made sure that I have points applied to each service and it still will only apply to some people- even people receiving the same service that the points worked with for other people. I can’t figure out what I’m doing wrong.
Bailee... I created a support ticket for this issue. I looked around your account and can't see anything wrong, but I'm not as knowledgeable as our support agents. Hoping that one of them can help you figure it out!
Is there a way for clients to use points to pay for part of a service, rather than only being able to get a free service? For those of us who provide larger dollar value services, this needs to be a thing.
Hi Tracy:
No, the system doesn't provide a way to do this. Two things to suggest: Look at the New Feature Requests pages. There are lots of suggestions relating to points, which you could upvote to endorse.
I can think of a manual workaround that's not ideal, but could let you do something like this now:
You can add a discount or even change the price of a service on the checkout screen. You can see the points balance of each customer when you're checking them out, as well. You could add a discount based on a set number of points to the checkout and then, in the Customer Profile screen, edit their points to deduct the number "used" for the discount.
Certainly not ideal, I understand. And I'm not sure how to make that work with a customer directly booking online (you can still use your checkout to complete their purchase.)
Please sign in to leave a comment.