If your customer doesn't show up to their appointment without notice, you can mark their appointment(s) for the day as no-show and charge a fee to their credit card. Marking a customer's appointment as a no-show will be recorded in the customer's profile.
If a customer no-shows too often, you can prevent them from causing further issues by requiring a deposit before booking or requiring appointment acceptance.
Tip
No-show fees are at risk of being charged back by the customer. To prevent chargebacks, we recommend charging a deposit before the service or having a clearly stated cancellation and no-show policy.
Prerequisites: This feature requires a scheduled appointment on the Calendar. Credit Card Processing and the Online Shopping Cart are also recommended when charging no-show fees.
If your customer doesn't show up for their appointment, mark it as no-how.
To mark an appointment as a no-show:
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Go to the Calendar.
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Find the appointment, then select it.
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Select the Change Status list, then select No-Show. A popup will be displayed.
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Optionally, if the customer has multiple appointments scheduled on the same day, you can choose to no-show all of their appointments or just the one they missed. Another popup will be displayed after confirming which appointments to mark as no-show.
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Enter a no-show message and fee:
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Enter an optional message to your customer about the no-show.
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Enter an optional No-Show Fee and choose a payment method. Leave this field blank if you don't want to charge a fee.
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Enable Notify Customer to notify your customer via text and email about the no-show. This notification will also contain the optional message you entered earlier.
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Select No-Show Appointment or charge the fee.
If a customer doesn't show up for their appointment, you can manually charge a no-show fee from the Calendar. If you have Credit Card Processing and the Online Shopping Cart turned on, you can require a customer to save a card on file before they book their appointment. This card can then be charged when making an appointment as a no-show from the Calendar.
Note
If a deposit has already been paid for a service, you can't charge an additional no-show fee on top of it.
The option to charge a no-show fee will be displayed whenever you No-Show an appointment. Select Do Not Charge to avoid charging a no-show fee.
To charge a no-show fee:
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Go to the Calendar.
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Find the appointment, then select it.
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Select the Change Status list, then select No-Show. A popup will be displayed.
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In the No-Show Appointment popup, enter the No-Show Fee to be charged, which can be based on a percentage of the total (Fee %) or a set fee.
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Select a payment method:
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On a Phone: Select Please select a payment method; then, if you have Credit Card Processing, send an invoice to the customer or use a card on file. Select Save & Apply when you're ready to charge the fee. You can also use one of the customer's package or membership visits to pay for the fee.
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On the Web, Tablet, or Pay Desk: If you have Credit Card Processing, send an invoice to the customer or use a card on file. You can also use one of the customer's package or membership visits to pay for the fee.
Tip
If you don't have Credit Card Processing, use another payment method from the Checkout screen.
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Enter any additional details for the no-show, then charge the fee.
Comments
2 comments
how do we charge the client for no-show fee?
Please see this support article for how to set up deposits and no-show fees:
https://support.vagaro.com/hc/en-us/articles/1260805901229
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