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Deny an Appointment from Calendar

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Donna J
  • Updated
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Follow the steps below to deny a customer's request to book an appointment with your business.

Tip

You can notify the customer that the appointment request has been denied and enter a specific reason. The client will then receive a notification of the status change.

Related Article: Set Online Appointment Rules - Web Version

Vagaro Pro app

  1. Tap Calendar.

    1.png

  2. Find and tap the appointment on the calendar.

    2.png

  3. Tap Change Status.

    3.png

  4. Tap Deny.

    4.png

  5. Tap Deny again to confirm.

    Note

    If the customer has multiple appointments scheduled, you'll see a Deny Appointment message asking if you want to deny one or multiple appointments.

    vpro_deny_conf.png
    vpro_deny_multi.png

  6. Enter a message you want to send to the customer in the Message to Customer text box.

  7. Tap Notify Customer to inform the client that the appointment has been denied, or leave it unchecked if you don't want to notify the client of the status change.

    6.png

Web Version

  1. Click Calendar.

    1.png

  2. Click an appointment, then click Change Status.

    2.png

  3. Click Deny this appointment.

    appt_opt_deny.png

  4. Enter a message you want to send to the customer in the Message to Customer text box.

    Click Notify Customer to inform the client about the status change, or leave it unchecked if you don't want to notify the client of the change.

    3.png

    Note

    If the customer has multiple appointments scheduled, you'll see a Deny Appointment message prompting if you want to deny one, multiple, or all appointments and then have the opportunity to send a message.

    deny_multi_appt.png

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