Set Online Appointment Rules - Vagaro Pro App

Enter the Appointment Lead Time (how soon before an appointment a customer can book) for the services you offer. You can change the lead time to minutes, hours, and days.

Class Lead Time allows you to limit how soon a customer can book an online appointment for a class, giving you enough time to respond to a request. You can change the lead time to minutes, hours, and days.

Use Appointment Search Limit to set the available appointment times your customers will see when they book online.

Enter the Search Appointment Interval to set the time interval between available appointment options online.

The next available booking times will round up to the nearest 5 or 15 minutes if a customer books at, for example, 7:32 PM.

Toggle Show Number of Seats Remaining in Classes on (green) to show customers the number of seats available in a class when booking online.

Display Business Phone Number When Appointments are Unavailable defaults to being Off.

With the option on (green), when a customer tries to book an appointment or class that is either within the set Lead Time, or outside of the Advanced booking limit (Booking section,) they see a message that displays the business's phone number asking them to Call to Book.

The customer can tap the phone number displayed to initiate a call to the business.

Select Auto-Assign Employee When Booking. See here for more information.

If you want to make your customer's booking experience as simple as possible, we recommend that you turn on Auto-Assign Employee When Booking. With Auto-Assign turned on, customers no longer need to select a service provider when booking online. A service provider will automatically be assigned to the service based on your settings.

Use Service Provider Order to set how your employees are ordered on your Vagaro booking page. With Auto-Assign turned on, the function of this setting changes.

Website Employee Line Up is configured in Settings → Employees → Website Employee Lineup.

Select Block New Customers from Online Booking, then open the Employees Not Accepting New Customers list and select the employees that will block new customers.

Select Membership or Package Required to Book, open the Memberships or Packages Required to Book and Membership/Package Holders Can Only Book lists, and then select memberships/packages to be required and services or classes that will require a membership/package.

Select Require Acceptance for Online Booking option to allow your business to deny or approve a customer's request to book your business online. You can require acceptance for:

When you select Customer with no-shows or cancellations, enter a minimum number. For example, entering "5" will require acceptance for clients with at least five no-shows or cancellations.

To limit how far in advance a customer can book a service online, enter the number of days in the field corresponding to this option.

The limit can range from 1 day to 3 years.

You can also restrict when a customer can book a class online. Enter the number of days.

The limit can range from 1 day to 3 years.

To create a Waitlist, select from the four options below.

Toggle Waitlist Notifications on to send notifications to employees selected for waitlist bookings.

Select Customers Can Add to Waitlist to allow customers to add themselves when booking online.

Set Customers Can Cancel on (green) to allow customers to cancel appointments. Then enter the minimum hours required before canceling or rescheduling.

Toggle Automatically Refund Prepaid Appointments on (green) to refund customers who prepay for appointments.

Enter your Refund Policy.

Toggle Customers Can Reschedule on (green) to allow clients to reschedule appointments. Then enter the minimum number of hours clients can reschedule before an appointment.

Toggle Customers Can Cancel Memberships and/or Customers Can Cancel Packages. This allows customers to cancel their renewing memberships and packages online.

Enter your Cancellation Policy for Appointments and Classes.