Vagaro offers a few solutions for clients having difficulties leaving reviews.
One thing to consider is customers must be logged into the exact profile they have with your business. If they use an account that is not tied to your business, they will not be able to review your services.
Another common error is clients create a separate account, not realizing that the business has created one for them. This is an issue because the customer ends up logging into an account that is not connected to the business. So the client is unable to write a review.
One suggestion is to send an Invite All message. This function allows you to send an email to customers who have been added to your account. Clients specifically receive an introductory message as well as a temporary username and password. They also receive a URL link that takes them directly to your booking page.
Click this link for more information: How to Invite New Customers to Your Vagaro Booking Page.
Another thing to consider is if you've set your customer review settings in a way that only allows verified clients, those with an appointment status of "Show" or "Completed," to leave reviews on your site. This feature is found in the Online Appointment Rules page in your Settings. Go to this link for more information: How Do I Change the Customer Review Setting in Vagaro?
To email a client their credentials so they can log into the exact profile used to book with your business, follow the steps below.
1. Click Customers.
2. Select the client.
3. Select the Profile tab.
4. Click Send Login Info to email the customer a temporary username and password.
5. Click Send Login Info.
6. Click Edit, found under the Send Login Info option, to change the client's username and password.
7. Enter the new username and password. Then, click Save.