To refund a transaction, follow these steps when using the Vagaro Pro App:
- Tap More at the bottom of the screen.
- Select Reports.
- Tap Transaction List.
- Locate the transaction. Select it. Then tap Refund to begin the process. Remember, refunds, on average, take about 24 hours to deposit to a customer's bank account.
Let's get started!
1. Tap More.
2. Tap Reports.
3. Tap Transaction List.
4. Locate the transaction. Then select it. You also can find a transaction that occurred on a specific day by selecting a date range at the top of the screen.
5. Tap Refund at the top of the screen.
6. Tap the Refund option. You'll find this below the service.
7. Enter the correct Refund Amount. Then tap Next at the bottom of the screen.
8. Enter how you want to distribute the refund. Then tap Submit when you're finished.
9. Tap Refund at the bottom of the screen.
10. Enter the reason for the refund. Select Email Receipt to email a copy to the recipient. Click Print Receipt to get a paper copy. A green color means that the options have been enabled. Tap Continue when you are finished.
11. Tap Print at the top-right of the screen to get a paper copy of the receipt. To bypass this step, tap Skip at the top-left of the screen.
Comments
2 comments
Is it true that a refund cannot be done automatically if it was by Credit card. Maybe this should be noted in the How to document.
Hi Kimberly. Thank you for the feedback. And that's correct. It typically takes about 24 hours to reflect in the bank account.
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