The Rebooking report is used to show how many services or classes were booked and how many were rebooked on the Calendar or at Checkout during the selected timeframe.
Prerequisites: This feature is available for all Vagaro businesses.
Running this report on a phone shows the data in a separate card for each employee.
To run the Booking and Rebooking Performance report:
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Go to → → → .
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At the top of the screen, select the Date Range of bookings.
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Optionally, select the Filters
button in the top-right corner of the screen to filter the contents of the report.
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Employees: Select the employees whose bookings to include, or select All Employees.
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Customer: Select the customers whose bookings to include, or select All Customers.
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Business Location: If your business has multiple locations, select the multi-location businesses or all locations in a group you want to review.
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Sort By: Select whether to sort the report by Employee, number of Booked appointments, or number of ReBooked appointments.
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Optionally, at any time after running the report, select the Action
menu to perform the following additional tasks:
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Star: Bookmark this report at the top of the → menu.
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Print: Print your report if your device is connected to a printer.
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Export PDF or Export Excel: Save the report to a PDF or Excel file.
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Running this report on the web, tablet, Pay Desk, or PayPro shows the data in a table.
To run the Booking and Rebooking Performance report:
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Go to → → .
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At the top of the screen, set the filters for your report, then select Run Report.
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Date Range: Select the start and end dates of the report, then select Submit.
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Employees: Select the employees whose bookings to include, or select All Employees.
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Customer: Select the customers whose bookings to include, or select All Customers.
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Business Location: If your business has multiple locations, select the multi-location businesses or all locations in a group you want to review.
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Optionally, sort the appointments by selecting the column headers at the top of the report.
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At the bottom of the screen, you can select:
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Print: Get a hard copy of the report.
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Export: Save the report to an Excel or PDF file (web version only).
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Generating this report will show the following information about your employees' booking performance:
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Employee: The name of the employee.
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Booked: The number of appointments booked with that employee during the date range, excluding rebooked appointments.
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Rebooked: The number and percentage of appointments that the employee rebooked at checkout or on the Calendar.
Comments
2 comments
On the rebooking report, what does the % refer to? I see the number of appointments booked and then a percentage. What is that referring to? And then on the rebooking number, the percentage is derived from what? It does not appear to be the percentage of the initial appointments that rebooked bc the math is wrong.
Hi Jenny. The two percentages represent the percentage booked vs. rebooked. Example: Brian has eight booked and two rebooked appointments, so his percentages are 80% and 20%, respectively.
The rebooked number is calculated by the number of times you or the customer hit “Rebook” after completing an appointment.
Thanks, Jamie
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