Booking and Rebooking Performance Report

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    ERIN CONNER

    I would like to know more about how to interpret this report.  The numbers on the report don't match the numbers in the calendar. For example, my report for one of my employees says she has 2 appointments booked and 1 rebooked. In this timeframe, she had 4 appointments booked. I just don't understand where these numbers are coming from and how to interpret that data - and I can't find any support for this. 

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    Marisa Strazza

    i agree ^ i don't understand how this report collects its data. i'd like a more accurate report for rebooking. 

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    Kym Hair Artist

    i wish there was a feature that can override a rebook ,  if it is out of the stylist normal work hours . for example: if a stylist day off is on a thursday , but she has a client who is rebooking when  checking out, and that client  needs to make her next appointment on a thursday for what ever reason, and the stylist agrees to come in on her day off......the system doesn't allow you to book that service with the rebook option...it says nothing is available on that day ,there should be an option to see or check that day even if it it full of out of working hours. The only way you can make that appointment is to go to that day and do it on the calendar directly.   so if your a salon that has to track rebooks your not getting the right % of rebooks for that stylist.

    CAN I REQUEST A FEATURE FOR THIS? 

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    Donna J

    Yes, you can request a feature. At the top of this page, there is a link for New Feature Request. You can look through the requests to see if your issue has been requested by someone else and add your vote to it, or enter your own request for consideration.

    And, while I understand it is not as convenient as the rebook option, you can manually enter a new appointment for a date and time outside of normal working hours.

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