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Free Credit Card Reader

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9 comments

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    Nicole Rivera

    What is the early cancellation fee?

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    Donna J

    The fee is the price of the reader: $75.

    Update, January 2023: The fee is now $100 (current price of the reader.)

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    Hana Levin

    Really would have been helpful to have terms clarified before signing up....

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    J.R. Fernandez

    My app won’t let me order the free reader. I keep getting an error with the address but it won’t let me select my state

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    Donna J

    I looked at your business on the web and couldn't see any reason for it not to go through. I'm issuing a support ticket for this, and you should be contacted by Vagaro support. Sorry for the inconvenience!

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    Brandi Alexopoulos

    The website won't let our business order it for free. What's the best way to go about addressing that?

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    Donna J

    Hi Brandi... Our system shows that you do have a Vagaro Mobile Credit Card Reader. That is the old style that used a mobile phone's headphone jack to connect and swipe cards. If that is incorrect, call support and see what they can do to help. You can purchase a new Vagaro EMV Reader that supports Apple Pay, Google Pay, Samsung Pay, NFC, Dip, and Swipe from the Vagaro Products page for $100.

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    Lacey Delaney

    Hello i’ve been going back-and-forth with Vagaro support team, but I don’t think they’re all on the same page. I order the card reader last week, and upon setting it up to my account I ran into it asking me to update the firmware and when trying to do so it stops at 7% freezes the app and then eventually says it stopped at 7% and wouldn’t load. The first time I talked to them about this issue I was told to try on downloading and reloading the app and try installing the firmware again and I’ve done this several times and nothings changed. Finally someone got back to me today saying they fixed it to the app and re-download it and install the firmware and it should fix everything well I did that again and nothing has changed so I don’t know if they realize someone had already told me that, I assume that would’ve been in the notes but the notes I was able to see weren’t accurate to the conversations we had. I’m not sure what to do. I need to use the device tomorrow, and I have daily deals running and was told that the daily deals will not work without the card reader. If you have any inside, that may help, please let me know. it’s also blinking the two blue lights on the top which I saw somewhere on yawls website that that could potentially mean it was tampered with, so I’m not sure if this is important information or if it means something else before it set up all the way.

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    Jamie Bennett

    Hi Lacey,
    I discussed your issue with our hardware team, and this seems to be a hardware tampering issue. I forwarded your information to one of our SMEs, and they will contact you ASAP. You do not need the Credit Card Reader to use Daily Deals. All that is required is Credit Card Processing and the Online Shopping Cart. While this issue is being resolved, you can still process credit cards with Vagaro by Adding a Card on File (Click Here) or manually entering their credit card information at checkout. 

    If you have any questions, I'm more than willing to help. 

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