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Is Vagaro Connect Free?

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9 comments

  • Avatar
    Tristan Glaw

    What happens now when clients reply to the appointment confirmation SMS? Do we receive their reply or is it the same as before where they cannot reply to those texts?

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    Jamie Bennett

    Hi Tristan, 

    Thanks for this comment; great question. You will not receive customers' replies to automated appointment notifications and messages because the number used for these notifications differs from the number provided with your Text Messaging plan. 

    If this is a feature you're looking for, I'd be more than happy to forward this comment over to our product team!

    Also, note that if you send a customer a Text Campaign and a customer replies to that message, you will receive the response.

    Thanks,

    Jamie

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    Kim D.

    It would be great if we could get some sort of noise notification when receiving messages so we can get back to the client promptly while they are still on vagaro to utilize the free messages option. Also an indicator of if/when the client is ‘online’ so we know if we should reply or not to prevent using the text plan

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    Jamie Bennett

    Hi Kim,

    We appreciate the feedback. I forwarded this comment to our product team.

    Thanks,

    Jamie 

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    Danielle HueVine

    If we send out a mass marketing text and request a reply, will it activate a Vagaro Connect conversation?

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  • Avatar
    Jamie Bennett

    Hi Danielle, Yes. If a customer responds to your Vagaro Text Marketing Campaign, you'll receive the reply in Vagaro Connect! Keep in mind that any replies will use your Text Marketing plan.

    Thanks, Jamie

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  • Avatar
    Tristan Glaw

    Hi Tristan, 

    Thanks for this comment; great question. You will not receive customers' replies to automated appointment notifications and messages because the number used for these notifications differs from the number provided with your Text Messaging plan. 

    If this is a feature you're looking for, I'd be more than happy to forward this comment over to our product team!

    Also, note that if you send a customer a Text Campaign and a customer replies to that message, you will receive the response.

    Thanks,

    Jamie

    Hi Jamie,

    Yes that would be a good suggestion, please forward to the product team. Would be nice to have all customer communications come from the same number.

    Thanks!

    1
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    Danielle HueVine

    Also, we are noticing that the booking is buffering now because we are using the Connect tab.

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  • Avatar
    Jamie Bennett

    Hi Danielle, can you go into a more detail on what's happening on your end? 

    Thanks, Jamie

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