As customers get added to the waitlist, you may want to manually approve or deny their appointments. You can easily schedule waitlisted customers directly in the Notification Panel . Remember, customers will be removed from the waitlist if their requested appointment day and time passes.
Prerequisites: This feature is available for all Vagaro businesses. We recommend that you configure your waitlist settings first.
If you have any appointments on the waitlist, you will see a notification for these appointments in the Notification Panel . Select View next to the Waitlist notification to view them.
There are two types of appointments on the waitlist:
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Ready Appointments: This customer was previously waitlisted for an appointment, and a timeslot has opened up for them. The Bell
icon means that the customer has been notified.
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Customer on Waitlist: This customer has been waitlisted for an appointment, but there are no timeslots available.
You can view the details of a customer's request, like service, service provider, any Appointment Notes added to the booking, and date and time, or if they have any previous cancellations or no-shows. The customer's contact information is also shown, and on the phone, you can select their phone number to contact the customer directly.
In the Notification Panel , you can manually schedule an appointment for a customer on the waitlist. Manually accepting appointments on the waitlist is required if you selected the You Pick option in your waitlist settings; otherwise, the customers can schedule the appointment themselves when a timeslot opens up.
To schedule a customer on the waitlist:
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Go to your waitlist:
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Select the Notification Panel
button.
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Find the Waitlist notification, then select View.
-
-
Find the customer to be scheduled, then select Browse Availability to book their appointment.
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In the popup, select Search or Next to look for an available appointment.
Tip
Optionally, you can modify the appointment's service, employee, and date as needed before booking.
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On the booking screen, select an available timeslot.
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Review the appointment details, then select Book.
When removing a customer from the waitlist, keep in mind that customers will not receive a notification.
To remove a customer on the waitlist:
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