This forum will go over some frequently asked questions in regards to the credit card processing.
Please note: Vagaro Merchant statements are mailed on the third of each month. Fees are taken out on the 10th of each month. Free credit card readers also are available for users who apply for a merchant account with Vagaro.
Also note: Customers can expect to see an estimated 3 percent that's charged from swiped credit card fees at the end of the month. However, this percentage may increase if the transactions are keyed in. Please keep in mind this is a safe estimate.
Businesses can keep track of all transactions in the Transaction List in their Vagaro account. Click this link for more information: How to Run a Transaction Report and Find Customer Transactions.
How to View the Status of An Application
1. Hover over Settings Then click Credit Card Application.
2. Click on the drop down.
Next to the name of the person applying you will see the status. It will show Awaiting Approval. This means that the application has been submitted and it needs to be approved.
Once approved it will read "Name @ Business Name" without "awaiting approval".
When Do Deposits Batch?
All batches occur at 4 PM Pacific Time, 7 PM Eastern Time.
Batches normally take 24 hours to make it to your bank account.
Saturday and Sunday will take 2 days to make it to your bank due to banks being closed on Sundays.
|Batch Day||Deposit Day||Duration|
Who do I contact if I have questions?
You can call Vagaro directly at 800-919-0157. We are available 7 days a week, Monday through Friday from 6AM - 7PM, Saturday 7AM - 5PM and Sunday 7AM - 4PM. These times are all in Pacific Time. You can also email us at firstname.lastname@example.org.
Who do I contact to order my free reader?
You can also contact Vagaro directly at 800-919-0157 x2. We are available 7 days at week, Monday - Friday from 6AM - 7PM, Saturday 7AM - 5PM and Sunday 7AM - 4PM. These times are all in Pacific Time.
Please note the following: Non-Qualified fees are a range of higher interchange rates that are bucketed into a single-line item. The bank defines these as fees assessed by Visa/MasterCard on transactions they deem riskier and/or costly. Unqualified fees are usually assessed due to typed-in transactions, corporate cards, foreign credit cards, and certain rewards/bonus/cashback/airline type cards.