This forum will go over some frequently asked questions in regards to the credit card processing.
Please note: Vagaro Merchant statements are mailed on the third of each month. Fees are taken out on the 10th of each month. Free credit card readers also are available for users who apply for a merchant account with Vagaro for the first time.
How can I find the status of my application?
1. To get started hover over Settings, then Credit Card Application.
2. Click on the drop down.
Next to the name of the person applying you will see the status. It will show Awaiting Approval. This means that the application has been submitted and it needs to be approved.
Once approved it will read "Name @ Business Name" without "awaiting approval".
When will your deposits batch?
All batches occur at 4 PM Pacific Time, 7PM Eastern Time.
Batches normally take 24 hours to make it to your bank account.
Saturday and Sunday will take 2 days to make it into your bank due to banks being closed on Sundays.
|Batch Day||Deposit Day||Duration|
Who do I contact if I have questions?
You can call Vagaro directly at 800-919-0157. We are available 7 days a week, Monday through Friday from 6AM - 7PM, Saturday 7AM - 5PM and Sunday 7AM - 4PM. These times are all in Pacific Time. You can also email us at firstname.lastname@example.org.
Who do I contact to order my free reader?
You can also contact Vagaro directly at 800-919-0157 x2. We are available 7 days at week, Monday - Friday from 6AM - 7PM, Saturday 7AM - 5PM and Sunday 7AM - 4PM. These times are all in Pacific Time.
Please note the following: Non-Qualified fees are a range of higher interchange rates that are bucketed into a single-line item. The bank defines these as fees assessed by Visa/MasterCard on transactions they deem riskier and/or costly. Unqualified fees are usually assessed due to typed-in transactions, corporate cards, foreign credit cards, and certain rewards/bonus/cash back/airline type cards.