Icon
Small business funding from Vagaro
Learn More
Expand your business with Buy Now, Pay Later
Learn More

Credit Card Batch Deposit Schedule

Comments

24 comments

  • Avatar
    Jill Utah

    How do i change the bank account we have you deposit to?

     

     

    -9
  • 0
  • Avatar
    Yoradi Jubie

    I wish Vagaro link up with Square. I know I am not the only one on this wish, so much easier access to our money.

    7
  • Avatar
    Starla Carrara

    I agree….I don’t know any other checkout service that takes this long to deposit

    18
  • Avatar
    T

    Agreed . the batch time should be much later like 8 or 9 pm or midnight and deposit should take less than 24 hr. 

    6
  • Avatar
    Holly Ferguson

    I love the pay desk and how vagaro has its features, my customer love it. But dang the deposit schedule is bull and now I’m noticing money is missing when I’m getting a deposit and to try to calculate to double check has been a nightmare since the dates are off and you have to slit up the batches. Every other company can do instant deposit with a fee and I think vagaro need to switch cause I’m really thinking of going to square fully. I would hate to not be able to use the desk and would have to change everything but I need my money now after a hard days work. Bills for me done stop on the weekends. The deposits I got should count the full day but doesn’t match with what was processed? I hope they aren’t taking more than the fee!

    8
  • Avatar
    Donna J

    Holly, please contact support if you think you are not getting the correct deposits! Regarding your wish for same-day or instant transfer, please post that as a feature request!

    0
  • Avatar
    Taylor Griffin

    I’m literally on my way to California in a few hours to take a class, I get up this morning to check my account for my deposit and found out I have to wait until Tuesday to received my cash it’s Saturday morning.

    I will definitely be switching site after this weekend. I love the actual website but this is by far the worst inconvenience I could’ve ever experience. There no way I should have to wait 4 days for my money that’s just crazy.

    6
  • Avatar
    Monica Jones

    It's just not consistent.  For the last few months I was getting Friday transactions deposited on Saturday. Now it's Monday and still nothing.... right before everything is due.  That's a problem because I pay bills expecting it to be there Saturday when for the last few months that's been the case.  I said like 2 years ago I was going to switch.... I think it's finally time to do it.  What is everyone using?

     

    4
  • Avatar
    Kimberly Banow

    Hi, Monica. The standard batch deposit day for weekends is on Tuesdays. Because the banks are closed on weekends and holidays, we need 24 hours to process batches. 

    -1
  • Avatar
    Jazmyne

    It’s validating to see that others also find the long wait for deposits to be inconvenient. I wish they had better solutions for accessing the money sooner. Vagaro has been nice, but this is a main concern for seeking alternative software.

    1
  • Avatar
    Monica Jones

    Kimberly, then why was I getting deposits on Saturdays for a while for Friday transactions? It can be done, apparently,  then suddenly it stops and goes back to making me wait until Tuesday.  I can provide bank statements if you need proof.  

    1
  • Avatar
    Jamie Bennett

    Hi Monica, 

    Did you perhaps change the bank account you've been using for deposits? In some cases (usually depending on the bank), customers may receive deposits on Saturday or Friday. Changing your banking information may have caused you to stop receiving weekend deposits, so I wanted to double-check. 

    I can create a ticket for you with our Merchant Services team if you would like.

    Thanks,

    Jamie

    0
  • Avatar
    Monica Jones

    It's been the same bank since 2011, nothing has changed.  This isn't the first time either, I'll get Saturday deposits for a while, then all of a sudden nothing until Monday OR Tuesday.  I'd rather it be consistent than not.  

    0
  • Avatar
    Jamie Bennett

    Hi Monica, 

    I just talked to our Merchant Services Team about your question.


    Funds are batched daily at the specified time; however, weekend ACH deposits may experience a delay in processing because many banks do not initiate fund transfers over the weekends. According to our batch-time schedule, transactions made from Friday to Sunday are typically processed and issued on Tuesday. However, if a bank decides to expedite the transfer, they are responsible. I recommend that you contact your bank for further clarification on why you've stopped receiving funds on weekends.

    Thanks,

    Jamie

    0
  • Avatar
    Brittany Madison

    I’ve experienced the same, Monica! I’ve been using this app for 8 years, and recently noticed I was receiving deposits from Friday on Saturday (which I was happy about). Today all of a sudden, it seems to have stopped.

    0
  • Avatar
    Missing deposit

    The batch deposit is dates are not correct at all. My Thursday sales still HAVE NOT been deposited. I have not switched bank accounts, and there are no reported delays. I would like to know what bank merchant services uses

    0
  • Avatar
    Kimberly Banow

    Hi, there. Looking at your transaction list, there was a transaction processed Thursday night after batch cut-off time (3 PM PT or 5 PM CT). The funds will be included in Friday's batch; therefore, you will see the deposit on Tuesday. 

    For more information about batch scheduling and the cut-off time, you can refer to this article:
    https://support.vagaro.com/hc/en-us/articles/230434547-Credit-Card-Batch-Deposit-Schedule

    0
  • Avatar
    Paris C

    I haven’t received a deposit in over a week . I got a letter in the mail about a B notice . I called and inquired about it . They said they need more identification so i had to provide my tax id address and etc . Turned everything in way before the deadline ( march 20) is when I turned it in April 7th was the deadline and since then I haven’t had a deposit since April 13 !!! Called the merchant service and he pretty much said it does t see anything and couldn’t help me ..

    -1
  • Avatar
    Jamie Bennett

    Hi Paris, thanks for taking the time to comment here. Let me look into this further and see how I can assist. 

    Thank you,

    Jamie

    0
  • Avatar
    Bri Smith

    Hi Paris,

    The exact same thing happened to me. Haven’t been paid since April 14th, and I’ve had all of my b notice information in by April 7th.

    0
  • Avatar
    Kimberly Banow

    Hi, Bri. Someone will reach out to you shortly to assist you. Thank you for your patience.

    0
  • Avatar
    Jamie Ferris

    I also have not been getting my money in a consistent time period as of the last few weeks. Also everything on my end is good to go and checks out.

    0
  • Avatar
    Emily Villarreal

    I also find the deposit schedule frustrating.  I switched to Vagaro from gloss genius and I don’t see why it takes so long to have my money deposited.  It never took this long when I used gloss genius or square in the past. There has to be a way that my money isn’t held on to for that long. 

    1

Please sign in to leave a comment.