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Letter From Vagaro's CEO Discussing Pricing Update

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16 comments

  • Avatar
    Carissa Osburn

    Thank you for all you do! Proud to be a Vagaro user since 2010!

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    Theodora Beckford

    This is a great booking application. Does this mean that stylists like myself will be protected from fraudulant chargeback fees for services that has been rendered? With a price increase, I would hope so. - Vagaro user since 2020

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    Jamie Bennett

    Hi Theodora, we appreciate your continued support with Vagaro!

    The price update allows us to enhance our features and introduce cutting-edge AI functionality, providing even more value to your business.

    Regarding chargebacks, if you use the Vagaro EMV reader for your checkouts, it was approved, and someone later claims fraud, those are automatically protected.

    Here is an article on ways you can prevent chargebacks

    We also highly suggest requiring a deposit for your appointments, which is built into the Online Shopping Cart feature. With Deposits, you essentially have the customer agree to a contract; if they don’t show, you keep the deposit, unlike a no-show fee where a customer can dispute the transaction, saying that they didn't authorize it. Here’s a link on how to set that up.

    If you have any more questions, please contact our Merchant Services team; we'd be happy to help.

    Jamie

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    Jade Engler

    I love using Vagaro and always impressed how much I get out of it so raising it $5 is beyond acceptable! Thank you for still keeping the cost low for small business owners!

    Jade

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    Vanessa Edwards

    Hey Fred! This is Vanessa from SÉKÈ Styling Salon! I have HAPPILY been a Vagaroan since Day 1 or 2! I am your “ride & die!”. I use to wake you up from your deep sleep when I would call “customer service”! Haha you are in a different time zone as me and I had NO IDEA i was walking you up!! Until you said one time, “Hi Vanessa, can you hold on just at second until I wake up? “ I heard you shuffle around a little bit and then came back to life and said “ok, I’m awake now, what can I help you with?” And from then on..I was hooked!! LOL 😂 I thought to myself “GREAT customer service with a REAL dedicated person and HARD worker that will answer the phone during 4am his time?! AND an AWESOME simple WELL PRICED program for my new small 3 station salon and my customers!!” I don’t care what your price increase is, Fred! I will find a way to pay you until I’m retired! Which could be soon😢 But I’m SO HAPPY to see your business grow with AWESOME SMART and hard working customer service reps! Keep it up my friend!!🙌🏾🥳💃🏽

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    Eliza Hechmer

    My response to the email I received this morning:

    Hey guys…quick word.  It has been 3 or 4 years since you upped your pricing.  I’ve got no problem with the increase…especially as it is fairly. modest.

     
    However, I need to tell you that couching it as “because we’ll be providing you with more features and functionalities” makes me twitch.  And twitch hard.  This is the path that MindBody took.  They unethically built a company on the backs of people that they sold one product to and then did a bait and switch into a different product.  And then, over the course of three years, almost tripled their rates.  Please for the love of all that is holy, don’t do the same thing.  Or if you do, please grandfather in your existing clients to the very boring, completely sufficient version of booking software that I am currently enjoying.
     
    With all the sincerity,
     
    Eliza Hechmer
    Owner, Peace and Good Things WellNest.

    Edit: Reading the above announcement it appears they haven't raised rates since they started 25 years ago...I've only been with Vagaro since 2021...
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    Nayma Casellas

    So will this be adding the reviews done at check out that is the number one thing that will help increase business

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    Jamie Bennett

    Thank you, Jade. 

    We appreciate your continued support!

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    Jamie Bennett

    Hi Nayma, 

    We have a Feature Request page where you can vote for your desired features. Our product team looks at this page frequently when updating Vagaro.
    https://feedback.vagaro.com/forums/915991-feature-requests

    Currently, when you send an email receipt to your customers, they'll have the option to submit a review for your business after their appointment. Was this the functionality you were looking for?

    Thanks,

    Jamie

     

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    Krystie Nordmann

    Hello. Thank you so much for your hard work over the years. Your customer service is actually one I look forward to using when needed. That is an achievement in its self. Regarding the price increase, which seems very reasonable, I would however like to know what the additional services are in more detail? It seems a bit vague. I would like to know what I am getting for this increase, thank you.

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    Fred Helou

    We truly have the best customers. Thanks for the kind words. I love every single one of you. 

    Venessa, I miss our conversations and I remember your calls very well. I did answer the phone in the middle of the night or while I was driving my kids to daycare. We provided 24/7 support while it was just me on the support and sales team. I would answer "Vagaro.com how can I help you" and act like I was up all night waiting for the call just so that the customer feels that they signed up with a sizable company that is always ready to support you. Which we did!

    Because of all of you today Vagaro has more than 500 employees all over the world and more than 200,000 professionals. Although I no longer answer the support calls, please know that I'm still very much involved with everything that is going on and you are always on my mind. Our Support team still answers the phone 24/7 without having to wake up :). 

     

    Love and Best Regards

     

    Fred Helou

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    Vanessa Edwards

    FRED 👋🏾 !!! Over 500 employees?!??? What an AMAZING accomplishment!! What’s even more amazing is that you remembered ME amongst 200,000+ users! My heart is full and this has made my day!

    Your hard work, dedication, determination, work ethic, honesty and smarts have been manifested!!

    Stay healthy and happy my friend❣️

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    Fred Helou

    Hi Carrisa I remember you as well. We developed the "House Call" feature for you at the time. It is now being used by many of our customers. I'm proud of you as well and I'm a big fan of you and your business. I did not think raising our price would bring back a lot of good memories. :) 

    Love and Regards

    Fred Helou 

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    Brianne Bloomfeldt

    What specific benefits will we obtain with the increase? While a monthly increment of five dollars may seem inconsequential, when coupled with multiple $10 a la carte add-ons, the costs accumulate. The inclusion of over 200,000 users at an additional price of $5 per month translates to a monthly revenue increase of over 1 million dollars for Vagaro. While I understand that every single company is raising prices, I personally fail to grasp the need for AI technology in an online booking app. However, I will hope to see an improved and seamless interface, as transitioning to a different booking app after nearly a decade would only confuse clients.

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    Kayla Milner

    I’ll pay you $500 a month for an open api key

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    Monica Montellto

    Thank you Fred for addressing the price increase. I am a newer user to Vagaro and loving it! I just started using Vagaro in May 2023. I went to Iconic San Diego 2023 and I was blown away by that event.  I was unaware that the price was the same for 15 years. That was pertinent information to know. I appreciate that you personally notify your customers. I value my Vagaro app so much! Thank you.

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