To refund a cash transaction, follow these steps:
1. Click Reports at the top of the screen.
2. Select Transaction List on the left side of the page under Sales.
3. Select a date range under Transactions From-To. In the example below, we selected Jan. 01-2019 to Jan-31-2019. This means that we will be able to view all transactions that were checked out during this period.
Click the drop-down under Service Providers to select the transactions of the employees you want to include in the report.
Click the drop-down under Customer to see the transactions of a specific customer.
4. Click Run Report when you're ready.
5. Find the transaction on the list. Click the Action drop-down that corresponds to it on the left side of the screen. Then click Refund.
6. Find the item you want to refund. Click the box that corresponds to it under Cash Refund. In the example below, we clicked on the Cash Refund box that corresponds to the Women's Haircut service.
7. Enter the amounts you want to refund. Then click Next.
8. You can distribute the refund as cash or gift certificate. Click Refund to continue.
11. Enter a reason for the Refund. Click Email Receipt to email the receipt to the client. Click Print Receipt to get a paper copy.
12. Click Refund.
13. Click OK to confirm. The transaction gets refunded immediately and will have a status of Refunded.