To refund a cash transaction, follow these steps:
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Navigate to →
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Select a date range under Transactions From-To. In the example below, we selected Jan. 01-2019 to Jan-31-2019. This means that we will be able to view all transactions that were checked out during this period.
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Click the drop-down under Service Providers to select the transactions of the employees you want to include in the report.
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Click the drop-down under Customer to see the transactions of a specific customer.
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Click Run Report.
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Find the transaction on the list. Click the Action drop-down for that transaction. Then click Refund.
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Find the item you want to refund.
The refund screen shows how each entry was paid for and lets you refund to the same method or cash (in most cases.)
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Enter the amounts you want to refund. Then click Next.
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You can divide the refund between cash and a gift certificate. Click Refund to continue.
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Enter a reason for the Refund. Click Email Receipt to email the receipt to the client.
Click Print Receipt to get a paper copy.
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Click Refund.
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Click OK to confirm. The transaction gets refunded immediately and will have a status of Refunded.
Comments
4 comments
How is this executed from an IOS device?
Never mind. I got it!
I need for the refund to be put back on the customers card, which is stored on their customer profile. Currently, I only have the ability to refund cash or GC.
Hi Christina. Here's a link to an article that shows you how to refund a Credit Card transaction. Remember, you first must sign up for credit card processing to do any credit-card related actions: https://support.vagaro.com/hc/en-us/articles/360016042974-Refunds-How-to-Refund-a-Credit-Card-Transaction-in-Vagaro-On-the-Desktop-Version-
Hi Susan. Happy you found the solution!
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