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Update a Client's Information

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8 comments

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    Renee Kelley

    This is probably the worst change Vagaro could make. It makes no sense why they made this change. There are a large number of clients that don’t know how to use technology and now we won’t be able to change their phone number in order to contact them and a lot of these clients have no clue how too even log onto vagaro . they only have a profile because we require one to book an appt at our business. And we pay for the Vagaro service to store our clients information. Makes me think I may need to change my booking software

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    Jamie Bennett

    Hi Renee, 
    I understand that this change may be difficult for your customers. We implemented this change for security reasons to ensure that all your customer's profiles stay safe and secure. I created a ticket for you, and a Vagaro expert will contact you later to discuss how we can remedy this for you!

    Thank you,

    Jamie

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    Kim King

    I agree, this is so frustrating. Being the business owner, I have added all of my clients, and their information. My clients don’t even access the app., because we do not allow online booking. Not being able to edit the information so they get notifications is infuriating.

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    Jamie Bennett

    Hi Kim, 

    You should be able to edit the customer profile if their email isn't attached to any other Vagaro businesses. I double-checked on my end, and I was able to edit a unique profile. 

    Thanks,

    Jamie

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    Blake Bitton

    This is really frustrating.  I understand the security issue for a very small percentage of clients.  Would there be a possible way around this, so that we can do this in office- potentially having the patients get text a code, or even emailed a code- that we can then enter- because I agree with Kim, many patients do not know how to go into the app and change things- and often times don't make it a priority-- which is of course on them, but as a business owner it is important to have the proper contact information to make sure that we give proper reminders. 

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    Kimberly Banow

    Hi, Blake. If you can't update a customer's email address, it's because they're also a customer of another Vagaro business. If you need to update a customer's contact information, you can create and send a Vagaro form using the Contact module. Refer to these articles for more information about how to create and send this form:

    https://support.vagaro.com/hc/en-us/articles/360008242774-Create-a-New-Form

    https://support.vagaro.com/hc/en-us/articles/360050350474-Send-Forms-to-Customers

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    India Bertin

    I agree this has to be the worst update Vagaro has ever introduced.  As a business owner and 13 year customer, I have seen an increase of incorrect or incomplete names and contact information.  This is a security issue for the business as we are not able to update the client information once they arrive.  This was brought to my attention after we had a client who only put in his initials.  We couldn't update this file with his correct information when he arrived.   Eventually, the stylist did not feel comfortable servicing him.  Had he done something, we only would have initials to make a report.   Vagaro, there has to be a better work around for this.   

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    Kimberly Banow

    Hi, India. 

    We understand that this change may be difficult for your customers. This change was implemented for security reasons to ensure that all your customer's profiles stay safe and secure. 

    To keep your customers' information updated, you can ask the customer to update their own account information in the Vagaro app or at Vagaro.com, or you can create a Vagaro form with the Contact module and send it to the customer for them to fill out, which will automatically update their information in your customer list. 

    Regards,

    Kim.

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