Hearing what your customers have to say is always a good way to learn how your business is performing. When a customer leaves a review for the business or service provider, the owner of the business will receive an email with what the customer wrote.
The system will only send the email to the email address that's been added to the Account Owner's profile. No other provider on the account will receive the email. The email will be sent out when the customers write a new review on your booking page, as well as when they make any changes to an existing review.
Below is an example of an email that the business receives:
It will include the name of the customer, the review of the Venue, and the review of the provider.
Remember, Vagaro is an official review site for Salons, Spas, and Gyms, like Yelp, is for restaurants. The review process must be fair and balanced; therefore, businesses cannot decide if a review is removed or not. That being said, Vagaro does evaluate any issues a business may have with a particular review.
*We are currently working on allowing you to respond to reviews directly from the Vagaro Pro app as well as from the Vagaro.com website. In the meantime, you can contact the customer directly and ask them to remove or edit a review.
Vagaro only removes reviews for 4 reasons:
1) The review includes a personal attack against a member(s) of a business.
2) Harsh or inappropriate language was used in the review.
3) The reviewer was not a customer of the business he/she posted a review on.
4) The review violates Vagaro’s user agreement https://www.vagaro.com/User-agreement
Vagaro set these standards, so the general public knows they are getting a fair assessment of each business.