If you see this message, "Email Address Already Exists," when adding or changing a customer's email, this means that the client has a profile that is tied to another Vagaro business.
To fix this, you must first create a new profile for the client. Then merge the old profile with the new one you just created. Once you do this, you're all set!
For additional help, send a request to support@vagaro.com.
Let's get started!
Adding a New Customer Record
1. First, we need to create a new profile. Then, we will merge this one with the older profile. Click Customers at the top of the screen.
2. Click Create New.
3. Enter the customer's Email Address. Then click outside of the box after entering the email.
4. You'll see a popup stating that the email address belongs to another Vagaro user. Click Use Profile when you're finished.
5. Click Update.
6. Let's now merge the new account with the old one. Click Reports at the top of the screen. Then select Customers from the left sidebar.
7. Find the customers you want to merge using the search at the top of the page. Then click on the checkbox next to the 2 profiles you want to merge. Now select Merge.
8. The customer in the From field is the profile that will be removed. The client in the To field is the profile that will be kept. Verify that the information is correct at the bottom Merge Results. Then select Merge.
9. When the page refreshes, you will see a small confirmation banner at the top of the page, and you will see that only one Profile is left. The profiles have been Merged successfully.
Still Having Trouble?
If you're still not able to merge the customer, send a merge request to our support team. Email the following to support@vagaro.com:
- Your business name.
- The customer name.
- The preferred email address of the customer.
Comments
1 comment
We get conflicting messages from Varago. Sometimes when creating a new customer, we get the pop-up message used in the above example. Other times, we will try to add an address to a client and it will tell us that it already belongs to another user and will just wipe it out completely from the user we are trying to add it to, without giving us the above example. Why does it do that instead of offering to use that customer as in the above example? It's super annoying. To compensate, so that we can at least have the email recorded somewhere, we work around it by putting it in the "cc Appointment Email to:" spot on their profile.
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