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Merge & Clean Up Customer Profiles

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6 comments

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    Jessi

    I have customers with multiple "locked" profiles. Some of my clients aren't tech savvy enough to correct this on their own. Do I really have to call customer support to merge them?

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    Donna J

    Hi Jessi... You don't have to CALL customer support, but you at least have to email the particulars about the locked customers to support@vagaro.com. Sorry for the inconvenience.

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    Sonja Gonzalez

    Will I lose customer notes by merging customers?

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    Jamie Bennett

    Hi Sonja,
    You will not lose notes when merging customers. If you have any more questions, feel free to ask.
    Thanks,

    Jamie

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    Adriane Zawacki

    How d i undo a merge. I lost all the client info

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    Kimberly Banow

    Hi, Adriane. I am sorry about the difficulty you are experiencing. Merged customer profiles cannot be undone, but you can re-create the customer's profile using their same email address. A support ticket has been created for you, and someone will contact you soon.

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