How to Create Donations, Track Gift Certificates Sold from Another System

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    JD Cherry

    How can I sell or donate a gift certificate without the recipients email address? The system does not let me put it in wihtout one. For example, if I donate a 6 pack of classes to a charity auction, even the person getting these gift certificate from me doesn't know the recipient's email. Also a lot of people do not know or want to provide the recipients email address.  

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    Crystal Kosa

    Is there an answer somewhere???

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    Miranda B.

    Hello Kris, Ashley, and JD,

    In situations where you do not know the contact information of the recipient or if the Gift Certificate is being donated, we recommend creating a Customer Profile called "Gift Certificate" and assigning the Gift Certificate to that profile. As long as the person who is going to be redeeming it has the Gift Certificate number, you will be able to redeem it on any profile. You can do this by searching the number after clicking the Add button next to the Gift Certificate payment option on the Checkout screen.

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    Kris Losch

    We have several local businesses and charities who purchase gift certificates for charity events to auction for fundraising.  In this scenario, we don't have the recipient name until they contact us to use the gift certificate.  Is it possible to transfer gift certificate money between clients?  Let's say that "Sally" buys a gift certificate for United Cancer Services fundraiser.  We have simply been assigning the gc to Sally but then when someone else calls and books the appointment and wants to use the gift certificate.....it is under "Sally" instead of them. Anyone else have this issue?  Options for handling it?  Thanks!

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    Nikki Feeney

    i normally just cash the client off as 100% discount and write voucher in cash off notes in this case rather then use gift certificates, this way it doesn't affect my profit reporting
    (vagaro advised me to do it this way in a help chat )

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    Amy Bennett

     

    hello, can i import previous gift certificates? I have them all in excel, thanks

     

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    Carol Nace

    great question. I also noticed when you void a transaction, it still shows a gross income. Not good for monthly reconciliation ease.

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    Daniel C

     Amy,

     

    Yes, we do allow for the import of old gift certificates. You will need to provide us an Excel spreadsheet to support@vagaro.com. We require some basic information: First / Last name or sender and recipient, gift certificate ID, amount on the gift certificate. Some optional information that would help with your tracking of import would be: expiration dates and the initial balance.

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    Ashley Cammisuli

    What if you don't have the recipient's information? 

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    Alana Harper

    When a gift certificate that was given for free is redeemed, does it show up as profit in reports?

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    Renee Knipp

    Has this ever been address?

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    Mary Schwartzenberger

    I have the same question. When we are not receiving any money from the gift receipt, I am currently having to manually subtract the amount of the gift certificate from my monthly reports. There needs to be a way to indicate that we are not being paid for this and that it is a donation.

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