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Change Your Username and Password

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Kimberly Banow
  • Updated

Your username and password are the credentials you use to log in to Vagaro. By default, the email address you registered with Vagaro is your username to log in to your Vagaro account. If you want your username to be more meaningful or casual, you can update it in your Vagaro profile. If your access level permits, you'll also be able to see or enter your security question and its answer to verify your identity when you contact Vagaro Support.

Tip

We recommend you and your team members change your Vagaro passwords regularly to help keep your Vagaro account safe.

Prerequisites: This feature is available for all Vagaro businesses.

What's in This Article?

Change Your Username

Vagaro Pro App

To change your username:

  1. At the bottom of the screen, select More, select your profile picture (or initials, if you don't have one), then select Profile.

  2. In the top-right corner, select Edit.

  3. Enter a new Username.

  4. Select Save.

Web Version

To change your username:

  1. In the top-right corner of the screen, select your profile picture (or your initials if you don't have a picture), then select My Profile.

    my_profile.png

  2. Enter a new Username.

    username_change.png

  3. Select Save Changes.

Change Your Password

If you can't remember your Vagaro password after you change it, you can reset it by selecting Forget Password.

Vagaro Pro App

To change your password:

  1. At the bottom of the screen, select More, select your profile picture (or initials, if you don't have one), then select Password & Security.

  2. Enter your Current Password.

  3. Enter your New Password, then enter it again to Confirm New Password.

    Note

    Your new password must be at least nine characters, including numbers, uppercase, and lowercase letters.

  4. In the top-right corner, select Save.

Web Version

To change your password:

  1. In the top-right corner of the screen, select your profile picture (or your initials if you don't have a picture), then select My Profile.

  2. Scroll down to the Account Management section, then select Change Password.

  3. Enter your Current Password.

  4. Enter your New Password, then enter it again to Confirm New Password.

    Note

    Your new password must be at least nine characters, including numbers, uppercase, and lowercase letters.

    change_pwd_screen_2x.png

  5. Select Save Changes.

View or Change Your Security Question

It is important to know the answer to your security question. When you speak or chat with a Vagaro support agent, you will have to provide this word or phrase to verify your identity before we can assist with your Vagaro account. If you don't recall the answer to your security question, you can also provide the first two and last two digits of your SSN in your merchant account; otherwise, we can only answer general questions about using Vagaro and refer you to our support articles.

On a Phone

To view or change your security question:

  1. Go to More → Settings → Employee Profiles.

  2. Select the Profile button under your profile picture.

  3. Select the Password & Security tab.

  4. In the Security Question list, select a question to be asked, then enter your Security Answer.

  5. Select Save.

On the Web, Tablet, or Pay Desk

To view or change your security question:

  1. Go to Settings → Employees → Employee Profiles.

  2. Select the Profile button under your profile picture.

  3. Select the Password & Security tab.

  4. In the Security Question list, select a question to be asked, then enter your Security Answer.

  5. Select Save.

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