To split a tip between multiple service providers on the Checkout screen, follow the steps below when using the Mobile and Desktop Versions of Vagaro.
Remember, the system defaults to a 50-50 percent split. You can change this by clicking the Split option on the checkout screen.
Let's get started!
On the Mobile Version
1. Tap Checkout at the bottom of the screen.
2. Select the customer with multiple service providers.
3. The Split Tip link will appear when more than one service provider is added to the checkout screen. Tap Split.
4. Enter the tip amounts.
5. Tap Continue at the bottom of the screen.
6. The tip has been added to the Checkout screen.
On the Desktop Version
1. Click Checkout.
2. Select the customer.
3. The Split Tip link will appear on the right side of the screen when more than one service provider is added to the checkout screen. Click Split.
4. Enter the tip for each service provider. Click Apply when you're finished.
Comments
3 comments
Additionally, when a client selects a percentage on the tip screen, I wish the system default would be to leave the tip based on the percentage of the service they provided. We have instances where one service provider performs a $100 service and another provider performs a $20 service. If the client selects a 20% tip, each provider gets $12, meaning one got a 12% tip and one got a 60% tip.
I just wanted to add one more Tip related issue I just noticed after submitting my post. If you add a single service to a Checkout, click the Tip field, and choose 20%, but then add a single product, the tip calculation changes to include the 20% of the product cost. This is not desirable here in the US, as most customers in Salons or Spas do not intend to tip of the receipt total, but rather the service total. Vagaro development may need to add a settings parameter to tell the system if tips should be calculated on services only, or on all line items in the basket, (which could include gift cards), which doesn't seem correct.
Another factor to consider with tip calculations is discounts. Tips should be calculated based on the selling price of a Service, and not on the discounted price. Here in the US, we typically tip on the pre-discounted selling prices and NOT on the net price after discount. True in restaurants and Salons pretty much across the board.
Is there a way to split the tip differently after the transaction is processed? For instance, if the customer didn't realize that it defaulted to a 50-50 split wants to change it?
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