How to Split a Tip

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    Emily Struckhoff

    Is there a way to split the tip differently after the transaction is processed? For instance, if the customer didn't realize that it defaulted to a 50-50 split wants to change it?  

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    Emily Struckhoff

    Additionally, when a client selects a percentage on the tip screen, I wish the system default would be to leave the tip based on the percentage of the service they provided. We have instances where one service provider performs a $100 service and another provider performs a $20 service. If the client selects a 20% tip, each provider gets $12, meaning one got a 12% tip and one got a 60% tip. 

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    Robert Rizzi

    I just wanted to add one more Tip related issue I just noticed after submitting my post. If you add a single service to a Checkout, click the Tip field, and choose 20%, but then add a single product, the tip calculation changes to include the 20% of the product cost. This is not desirable here in the US, as most customers in Salons or Spas do not intend to tip of the receipt total, but rather the service total. Vagaro development may need to add a settings parameter to tell the system if tips should be calculated on services only, or on all line items in the basket, (which could include gift cards), which doesn't seem correct.

    Another factor to consider with tip calculations is discounts. Tips should be calculated based on the selling price of a Service, and not on the discounted price. Here in the US, we typically tip on the pre-discounted selling prices and NOT on the net price after discount. True in restaurants and Salons pretty much across the board.

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    Lexi Suga

    I agree with Emily. 

    It is not right to automatically split the tip between the service providers, the tip should be split based on the cost of the SERVICE. its ridiculous to ask the receptionist to split the tip each and every time a client checks out, this adds more work and stress to all workers as well as the owner. This needs to be fixed immediately or I am switching to another system.

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    Miranda B.

    Hi Lexi,

    I brought up your concerns to our Team and they are looking to update this feature in the future. Thank you for sharing your feedback with us.

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    Danielle Hatch

    I just had the same go-around for two hours with a customer service rep. Especially with the new COVID check-out feature, the checkout is literally in the clients hands. If a client selects a percentage tip it should be split appropriate based on cost of service, not 50/50 between providers. Also, it can be awkward for both practitioner and client alike to have to make the client calculate and click on SPLIT features when it's something that should be done automatically. Or, at least provide an option to go in post-checkout and edit tip allocation (without having to refund and reprocess, because that's ridiculous and a waste of time). I know other operating systems have these options so I'm just surprised to see that this still isn't available with Vagaro, especially when I'm seeing the same comments/complains from people from 3 years ago. 

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    Donna J

    Hi Danielle: There are a few requests for this feature in the requests list. Take a look and add your vote and comment to any ones that match your issue. Go to https://feedback.vagaro.com, enter "split a tip" in the search field on the right, under the list of feature requests, then click More ideas --> to see a complete list of requests about tip splitting.

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    Danielle Hatch

    Looks like there's multiple pages of people pretty much requesting the same thing, just worded differently, going back years. Surprised it hasn't been implemented yet. Anyone in the service industry will tell you tips should be split from percentage of service price, not 50/50. 

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