Waitlist: How to Add and Put Customers on the Waitlist

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8 comments

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    Jaymie Weber

    How can you tell if there are any customers who booked online wanting to be waitlisted? And how do you tell them to wait list themselves for online booking?

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    Kerry M

    Jaymie - The wait list can only be setup internally by someone at the business. Customers don't have an option to be wait listed online.

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    Front Desk

    How do you access the wait list if you just wanted to look if there is anyone on the wait list?

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    Kerry M

    All Wait List appointments are colored Pink on the calendar screen. When you hover over the appointment it will also display a pop-up "On Waiting List".

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    Katt Philipps
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    Annie Vause

    Is there a way to put a customer on the wait list when I am pre-booking them after checkout? Or when they ask to move an appointment?

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    Rachel Riley

    Is there a report that can be generated in order to visualize which clients are on the waiting list? 

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    Daniel C

    Hello Annie & Rachel,

    The system will not track pre-booking with the wait list function. This can only be done by clicking on the previous appointment and selecting "Rebook" or it is done from the checkout screen.

    There are no reports that can be generated in order visualize how many or which clients are on the waiting list at this time either.

    We have been looking over our functions in Vagaro and reassessing our feature requests recently and I felt this link to another forum would be a good place to address some of the things you are looking for - https://support.vagaro.com/hc/en-us/community/posts/202408540

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